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Trust in humanitarian operations: a content analytic approach for an Indian NGO

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  • Prakash Awasthy
  • K. V. Gopakumar
  • Sirish Kumar Gouda
  • Tanushree Haldar

Abstract

Trust between partners, a key element enabling coordination across supply chains, has recently started gaining attention in humanitarian operations literature. Yet, empirical examination of this concept is scant. Borrowing from extant literature on trust within organisational behaviour stream, this paper aims to empirically verify trust formation types: companion, competence and commitment, in a disaster relief supply chain using primary and secondary data from an Indian Humanitarian relief organisation (HRO). Further, we identify variations in trust formation during disaster relief activities and developmental programmes, and between upstream and downstream partners of a humanitarian relief organisation. Based on the results of our content analysis, we contend that while companion based trust is significantly more prevalent during developmental programmes, competence based trust is important during both disaster periods and otherwise. We also find that there are significant differences in the trust formation between upstream and downstream partners and the HRO. This study has significant theoretical and practical implications on identifying the role of trust in humanitarian operations.

Suggested Citation

  • Prakash Awasthy & K. V. Gopakumar & Sirish Kumar Gouda & Tanushree Haldar, 2019. "Trust in humanitarian operations: a content analytic approach for an Indian NGO," International Journal of Production Research, Taylor & Francis Journals, vol. 57(9), pages 2626-2641, May.
    • Handle: RePEc:taf:tprsxx:v:57:y:2019:i:9:p:2626-2641
    DOI: 10.1080/00207543.2019.1566652
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    Cited by:

    1. Feiyue Wang & Ziling Xie & Zhongwei Pei & Dingli Liu, 2022. "Emergency Relief Chain for Natural Disaster Response Based on Government-Enterprise Coordination," IJERPH, MDPI, vol. 19(18), pages 1-22, September.
    2. K. Katsaliaki & P. Galetsi & S. Kumar, 2022. "Supply chain disruptions and resilience: a major review and future research agenda," Annals of Operations Research, Springer, vol. 319(1), pages 965-1002, December.
    3. Fan Chen & Sen Liu & Andrea Appolloni, 2020. "Horizontal Coordination of I-LNGOs in the Humanitarian Supply Chain: An Evolutionary Game Approach," Sustainability, MDPI, vol. 12(15), pages 1-21, July.
    4. Asep Suryahadi & Ridho Al Izzati & Daniel Suryadarma & Teguh Dartanto, 2023. "How Inequality Affects Trust in Institutions: Evidence from Indonesia," Asian Economic Policy Review, Japan Center for Economic Research, vol. 18(1), pages 73-91, January.

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