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An empirical investigation of knowledge management competence for enterprise resource planning systems success: insights from Jordan

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  • Mahmoud Mohammad Migdadi
  • Mohammed Khair Saleem Abu Zaid

Abstract

The primary objective of the study reported herein is to empirically test the implicit, positive relationships between ERP-related Knowledge Management Competence (KM-competence; knowledge creation, knowledge retention, knowledge transfer, and knowledge application) dimensions and the extended Enterprise Resource Planning System Success construct (ERP system success; individual impact, workgroup impact, organisational impact, information quality, system quality, and vender/consultant quality). Data were collected from 173 of business and IT managers in 455 organisations in Jordan. Statistical techniques employed included confirmatory factor analysis to examine validity of the measurement model, and structural equation modelling using AMOS 16.0 is also utilised to test the hypotheses. The results of analysis show there is a positive significant impact of ERP knowledge creation on ERP success. Also, ERP knowledge retention positively and significantly affects ERP system success. Moreover, ERP knowledge transfer positively and significantly influence ERP system success. Furthermore, ERP knowledge application has positive effect on ERP system success. The results also indicate that ERP success construct is robust since all six observed variables are strongly loaded to the latent variable. Research limitations as well as implications for practice and research are discussed.

Suggested Citation

  • Mahmoud Mohammad Migdadi & Mohammed Khair Saleem Abu Zaid, 2016. "An empirical investigation of knowledge management competence for enterprise resource planning systems success: insights from Jordan," International Journal of Production Research, Taylor & Francis Journals, vol. 54(18), pages 5480-5498, September.
    • Handle: RePEc:taf:tprsxx:v:54:y:2016:i:18:p:5480-5498
    DOI: 10.1080/00207543.2016.1161254
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    Cited by:

    1. Ehsan Samiei & Jafar Habibi, 2020. "The Mutual Relation Between Enterprise Resource Planning and Knowledge Management: A Review," Global Journal of Flexible Systems Management, Springer;Global Institute of Flexible Systems Management, vol. 21(1), pages 53-66, March.
    2. repec:thr:techub:10022:y:2021:i:1:p:69-79 is not listed on IDEAS
    3. Angel P. M. Robot & Sisca Beatrix Kairupan & Marthinus Mandagi, 2021. "Human Resources Competence in The Field of Tourism Destination Development Tomohon City Tourism Department," Technium Social Sciences Journal, Technium Science, vol. 22(1), pages 69-79, August.
    4. Acar, M. Fatih & Tarim, Merve & Zaim, Halil & Zaim, Selim & Delen, Dursun, 2017. "Knowledge management and ERP: Complementary or contradictory?," International Journal of Information Management, Elsevier, vol. 37(6), pages 703-712.

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