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Changing role of maintenance in business organisations: measurement versus strategic orientation


  • Jorge M. Simões
  • Carlos F. Gomes
  • Mahmoud M. Yasin


The purpose of this study is to examine the nature of performance measures utilised by the maintenance function in today’s business organisations. In the process, the increasing variety and significance of these measures are addressed from operational and strategic perspectives. A survey-based research method was utilised to gather the research data. Several statistical procedures were utilised to analyse the data. The findings of this study point to the multifaceted nature of the maintenance measures and measurement. Multiple categories of maintenance measures were identified. These categories varied from the machine-specific, to measures impacting organisational performance. The relative lack of emphasis placed on the environment and strategic facets of maintenance is noted. The findings of this study have direct implications to organisations, which are attempting to measure the effectiveness of their maintenance efforts. The need to align the maintenance performance efforts with the organisational strategic direction is emphasised. In this context, the integration of the maintenance performance information systems with the overall organisational performance management information system might facilitate the needed alignment. This study utilises 120 maintenance measures. As such, it represents a comprehensive view of the maintenance effort.

Suggested Citation

  • Jorge M. Simões & Carlos F. Gomes & Mahmoud M. Yasin, 2016. "Changing role of maintenance in business organisations: measurement versus strategic orientation," International Journal of Production Research, Taylor & Francis Journals, vol. 54(11), pages 3329-3346, June.
  • Handle: RePEc:taf:tprsxx:v:54:y:2016:i:11:p:3329-3346
    DOI: 10.1080/00207543.2015.1106611

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    Cited by:

    1. Rajesh Kumar Singh & Ayush Gupta, 2020. "Framework for sustainable maintenance system: ISM–fuzzy MICMAC and TOPSIS approach," Annals of Operations Research, Springer, vol. 290(1), pages 643-676, July.
    2. Bezerra, George C.L. & Gomes, Carlos F., 2018. "Performance measurement practices in airports: Multidimensionality and utilization patterns," Journal of Air Transport Management, Elsevier, vol. 70(C), pages 113-125.
    3. Damjan Maletič & Matjaž Maletič & Basim Al-Najjar & Boštjan Gomišček, 2018. "Development of a Model Linking Physical Asset Management to Sustainability Performance: An Empirical Research," Sustainability, MDPI, Open Access Journal, vol. 10(12), pages 1-20, December.

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