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Knowledge-intensity as an organisational characteristic

Author

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  • Jonna Käpylä
  • Harri Laihonen
  • Antti Lönnqvist
  • Daniela Carlucci

Abstract

The sector of knowledge-intensive business services (KIBS) has a central role in modern economies. However, there are no explicit and generally acknowledged criteria for characterising KIBS or other knowledge-intensive organisations. In addition, the concept of knowledge-intensity has no significant managerial use. This paper aims to widen the existing understanding about the concept of knowledge-intensity and take a step towards its operational application and managerial usefulness. Methodologically, two steps are carried out. First, a conceptual study based on intellectual capital literature and literature on knowledge-intensive firms is carried out. Second, an interview study (n=8) is carried out to empirically examine the role of knowledge assets in selected KIBS organisations. This paper contributes by tackling the vagueness of the concept of knowledge-intensity: the paper demonstrates that there are different types of ‘knowledge-intensity profiles’ among KIBS companies and that knowledge assets can be used as an analytical framework to identify the sources of value creation.

Suggested Citation

  • Jonna Käpylä & Harri Laihonen & Antti Lönnqvist & Daniela Carlucci, 2011. "Knowledge-intensity as an organisational characteristic," Knowledge Management Research & Practice, Taylor & Francis Journals, vol. 9(4), pages 315-326, December.
  • Handle: RePEc:taf:tkmrxx:v:9:y:2011:i:4:p:315-326
    DOI: 10.1057/kmrp.2011.23
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