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Telework, knowledge management, and job performance in Japan: bridging the digital divide

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  • Remy Magnier-Watanabe

Abstract

This study investigates the relationships between telework frequency, knowledge management (KM), and job performance among full-time workers in Japan during the COVID-19 pandemic. Utilizing moderated mediation analysis on a sample of 945 respondents, we examine how telework during the pandemic influenced knowledge acquisition, sharing, and application, and how these variables subsequently affected job performance. Additionally, the study explores the moderating effects of prior telework experience and age on the relationship between telework frequency and KM. Our findings reveal that while telework frequency during the pandemic directly impacted KM practices, this relationship was significantly moderated by age, but not by prior telework experience. These results suggest that organizations should consider age-related factors when designing telework policies to optimize KM practices. This study underscores the need for targeted support and resources to enhance the effectiveness of telework and ensure all employees can benefit from remote work, irrespective of their previous telework experience.

Suggested Citation

  • Remy Magnier-Watanabe, 2026. "Telework, knowledge management, and job performance in Japan: bridging the digital divide," Knowledge Management Research & Practice, Taylor & Francis Journals, vol. 24(1), pages 14-26, January.
    • Handle: RePEc:taf:tkmrxx:v:24:y:2026:i:1:p:14-26
    DOI: 10.1080/14778238.2024.2430233
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