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Effects of servant leadership, affective commitment, and trust on knowledge sharing tendency in the financial industry

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  • Keith Yong Ngee Ng

Abstract

This study examines the inter-relational aspects of servant leadership, affective commitment, and the interaction of trust on employees’ knowledge-sharing tendency in the financial services industry. While much has been known about how trust correlates positively with the leader’s approach on knowledge-sharing behaviour; what is unknown is how knowledge-sharing tendency is explained by servant leadership and affective commitment and whether trust has a moderating effect on the relationships between servant leadership and affective commitment, and servant leadership and knowledge-sharing tendency. This study developed a moderated mediated model that examines data from a two-part study of 398 financial services personnel in Singapore. SmartPLS analyses revealed that affective commitment is a complementary mediator between the relationship of servant leadership and knowledge-sharing tendency. Trust moderates the relationship differently in that it positively enhances the relationship between servant leadership and knowledge-sharing tendency but attenuates the relationship between servant leadership and affective organisational commitment.

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  • Keith Yong Ngee Ng, 2023. "Effects of servant leadership, affective commitment, and trust on knowledge sharing tendency in the financial industry," Knowledge Management Research & Practice, Taylor & Francis Journals, vol. 21(6), pages 1052-1070, November.
    • Handle: RePEc:taf:tkmrxx:v:21:y:2023:i:6:p:1052-1070
    DOI: 10.1080/14778238.2022.2110004
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