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KM tools alignment with KM processes: the case study of the Greek public sector

Author

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  • Styliani Xanthopoulou
  • Eftychia Kessopoulou
  • George Tsiotras

Abstract

This paper reports an investigation into the alignment of Knowledge Management (KM) tools with KM processes under the Common Assessment Framework (CAF) implementation. An exploratory case study was conducted to address this purpose by employing literature review methods, focus groups, observation, and document analysis. From the data analysis, we found that in each KM process, both technological and non-technological KM tools were used. However, there were limitations regarding the number of public organisations and the study in the Greek context, which could be addressed with further research that enhances generalisability within different public organisations globally. In summary, the study provides: a) a novel theoretical insight in combining KM tools with KM processes in the public sector, and b) a practical “roadmap” of KM for public sector executives.

Suggested Citation

  • Styliani Xanthopoulou & Eftychia Kessopoulou & George Tsiotras, 2023. "KM tools alignment with KM processes: the case study of the Greek public sector," Knowledge Management Research & Practice, Taylor & Francis Journals, vol. 21(2), pages 361-371, March.
    • Handle: RePEc:taf:tkmrxx:v:21:y:2023:i:2:p:361-371
    DOI: 10.1080/14778238.2021.1882891
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