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Knowledge management system requirements to support Engineering-To-Order manufacturing of SMEs

Author

Listed:
  • P. Cocca
  • G. Schiuma
  • M. Viscardi
  • F. Floreani

Abstract

This paper analyses the characteristics of a knowledge management system supporting an Engineer-To-Order manufacturing strategy in the context of small and medium-sized enterprises (SMEs). For this reason, after the identification of a set of knowledge management system requirements, three in-depth case studies of Italian small and medium-sized enterprises are discussed. The paper introduces an IT-based tool to support implementing a knowledge management system to enhance Engineer-To-Order manufacturing performance. The paper contributes to advancing the understanding of knowledge management systems’ relevance to improve SMEs’ performance, specifically in the operative context of the Engineer-To-Order business and provides practical implications for IT-based tools defining a platform for the development of knowledge management systems.

Suggested Citation

  • P. Cocca & G. Schiuma & M. Viscardi & F. Floreani, 2022. "Knowledge management system requirements to support Engineering-To-Order manufacturing of SMEs," Knowledge Management Research & Practice, Taylor & Francis Journals, vol. 20(6), pages 814-827, November.
    • Handle: RePEc:taf:tkmrxx:v:20:y:2022:i:6:p:814-827
    DOI: 10.1080/14778238.2021.1939174
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