IDEAS home Printed from https://ideas.repec.org/a/taf/tkmrxx/v20y2022i1p123-140.html
   My bibliography  Save this article

A sustainable enterprise content management technologies use framework supporting agile business processes

Author

Listed:
  • Noreen I. Arshad
  • Rachelle Bosua
  • Simon Milton
  • A. Kamil Mahmood
  • A. Izuddin Zainal-Abidin
  • Mazeyanti M. Ariffin
  • Nurshazlyn M. Aszemi

Abstract

Organisations invest in a considerable number of resources towards implementing Enterprise Content Management Systems (ECMS), expecting productive outcomes from the ECMS utilisation. A well-designed ECMS is impressive and deserves admiration, but to the organisations the ECMS limited value is often a major highlight. This motivates this study to understand how sustainable investment in Enterprise Content Management (ECM) technologies could support organisational Agile Business Processes (ABP). In studying how different organisation types utilise ECMS, the research employs a cross-sectional multiple-case studies approach with participation of seven large-scaled organisations. An investigation and an exploration into how these organisations interacted with ECMS are pivotal to the research. Based on the qualitative data analysis, this study proposes a sustainable ECMS-use framework that explains how ABP could benefit from it. Essentially, the framework enlightens researchers and practitioners to leverage ECM technologies for different work practices supporting ABP and organisational structures.

Suggested Citation

  • Noreen I. Arshad & Rachelle Bosua & Simon Milton & A. Kamil Mahmood & A. Izuddin Zainal-Abidin & Mazeyanti M. Ariffin & Nurshazlyn M. Aszemi, 2022. "A sustainable enterprise content management technologies use framework supporting agile business processes," Knowledge Management Research & Practice, Taylor & Francis Journals, vol. 20(1), pages 123-140, January.
  • Handle: RePEc:taf:tkmrxx:v:20:y:2022:i:1:p:123-140
    DOI: 10.1080/14778238.2021.1973352
    as

    Download full text from publisher

    File URL: http://hdl.handle.net/10.1080/14778238.2021.1973352
    Download Restriction: Access to full text is restricted to subscribers.

    File URL: https://libkey.io/10.1080/14778238.2021.1973352?utm_source=ideas
    LibKey link: if access is restricted and if your library uses this service, LibKey will redirect you to where you can use your library subscription to access this item
    ---><---

    As the access to this document is restricted, you may want to search for a different version of it.

    More about this item

    Statistics

    Access and download statistics

    Corrections

    All material on this site has been provided by the respective publishers and authors. You can help correct errors and omissions. When requesting a correction, please mention this item's handle: RePEc:taf:tkmrxx:v:20:y:2022:i:1:p:123-140. See general information about how to correct material in RePEc.

    If you have authored this item and are not yet registered with RePEc, we encourage you to do it here. This allows to link your profile to this item. It also allows you to accept potential citations to this item that we are uncertain about.

    We have no bibliographic references for this item. You can help adding them by using this form .

    If you know of missing items citing this one, you can help us creating those links by adding the relevant references in the same way as above, for each refering item. If you are a registered author of this item, you may also want to check the "citations" tab in your RePEc Author Service profile, as there may be some citations waiting for confirmation.

    For technical questions regarding this item, or to correct its authors, title, abstract, bibliographic or download information, contact: Chris Longhurst (email available below). General contact details of provider: http://www.tandfonline.com/tkmr .

    Please note that corrections may take a couple of weeks to filter through the various RePEc services.

    IDEAS is a RePEc service. RePEc uses bibliographic data supplied by the respective publishers.