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Knowledge management based on information technology in response to COVID-19 crisis

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  • Wei-Tsong Wang
  • Su-Ying Wu

Abstract

COVID-19’s rapid spread has caused a global pandemic. Consequently, it is imperative that healthcare organisations conduct crisis management (CM) to cope with this calamity. This study presents a set of operational guidelines for healthcare organisations to launch effective countermeasures against such crises by means of effective knowledge management (KM) practices. Additionally, information-technology (IT) applications can significantly improve organisations’ CM and KM capabilities by enhancing organisational responsiveness and flexibility. This study thus aims to articulate how the use of innovative IT-enabled mechanisms (e.g., non-contact monitoring devices, intelligent robots, and telemedicine) can reduce the risk of exposure and leverage an artificial intelligence-based epidemic intelligence dashboard to support appropriate decision-making by taking the operation of healthcare organisations in Taiwan during COVID-19 crisis as an example. The research results demonstrate the effectiveness of the employment of IT-enabled KM practices in CM settings in terms of preventing or minimising undesirable crisis consequences.

Suggested Citation

  • Wei-Tsong Wang & Su-Ying Wu, 2021. "Knowledge management based on information technology in response to COVID-19 crisis," Knowledge Management Research & Practice, Taylor & Francis Journals, vol. 19(4), pages 468-474, October.
    • Handle: RePEc:taf:tkmrxx:v:19:y:2021:i:4:p:468-474
    DOI: 10.1080/14778238.2020.1860665
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