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Definition of a framework for organisational management

Author

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  • André Marques Mancilha Da Silva
  • Alexandre Ferreira Pinho

Abstract

Organisations are faced with a scenario of uncertainties concerning the management model that may meet the challenges of the new industrial revolution and its influence on the performance of its human capital. Gamification would be a great ally to the organisational management process; however, this research highlights the risk of its competitive appeal in the operational result of a company, since in a departmentalised environment – where the success of an area depends on the result of another – to singularly achieve goals motivated by competition may be catastrophic for the final result of a company. Additionally, this paper has proposed and applied, an organisational management model based on gamification that systematised a cooperative competition. The model provided for this company an increase in commitment, development of collaborators’ critical sense and risk analysis, becoming a facilitator for the achievement of goals, knowledge management, and promotion of its strategic result.

Suggested Citation

  • André Marques Mancilha Da Silva & Alexandre Ferreira Pinho, 2021. "Definition of a framework for organisational management," Knowledge Management Research & Practice, Taylor & Francis Journals, vol. 19(2), pages 153-168, April.
    • Handle: RePEc:taf:tkmrxx:v:19:y:2021:i:2:p:153-168
    DOI: 10.1080/14778238.2019.1708826
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