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Digital transformation and the new logics of business process management

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  • Abayomi Baiyere
  • Hannu Salmela
  • Tommi Tapanainen

Abstract

Business process management (BPM) research emphasises three important logics – modelling (process), infrastructural alignment (infrastructure) and procedural actor (agency) logics. These logics capture the dominant ways of thinking in BPM, reflected in its assumptions, practices and values. While the three logics have proven useful in prior contexts, we argue that the applicability of these underlying assumptions in theorising BPM needs to be re-examined in the context of digital transformation. Based on an ethnographic study of BPM in a company undergoing digital transformation, we uncover tensions related to applying these prior logics that point to the need to update the underlying assumptions. Consequently, we propose new logics that we conceptualise as light touch processes (process), infrastructural flexibility (infrastructure) and mindful actors (agency). Our observations contribute to a rethinking of the dominant BPM logics by unpacking their dynamics in the context of digital transformation. Our study further highlight salient differences between digital transformation and IT-enabled organisational transformation contexts. We conclude by proposing new managerial approaches for BPM in digital transformation contexts.

Suggested Citation

  • Abayomi Baiyere & Hannu Salmela & Tommi Tapanainen, 2020. "Digital transformation and the new logics of business process management," European Journal of Information Systems, Taylor & Francis Journals, vol. 29(3), pages 238-259, May.
    • Handle: RePEc:taf:tjisxx:v:29:y:2020:i:3:p:238-259
    DOI: 10.1080/0960085X.2020.1718007
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