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Mobile banking in the government-to-person payment sector for financial inclusion in Pakistan

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  • Atika Ahmad Kemal

Abstract

Whilst there have been growing interest and efforts by governments in developing countries to disburse digital government-to-person (G2P) payments to promote financial inclusion, the role of mobile banking in the receipt of social cash remains under-researched. Through an interpretive case study of the Benazir Income Support Programme (BISP) in Pakistan, this paper applies Orlikowski’s Duality of Technology that critically examines mobile banking usage by women beneficiaries and technology's effects on the institutional properties of their households. Qualitative data were collected through semi-structured interviews from participants located in Pakistan. The findings highlighted that mobile banking enabled women to receive the full amount of grants, securely and conveniently, from agents. However, mobile banking imposed human, socio-economic and technological constraints which restricted women's access to and usage of financial services that limited financial inclusion. Women were socially and politically empowered, thereby, social inclusion was transformative. This paper theoretically contributes to the Duality of Technology framework that was deterministic for women beneficiaries. The study accentuates the redesign of mobile banking to match women's capabilities, and imparting financial and digital training to them. Also, the provision of a range of financial resources to beneficiaries may steer micro-entrepreneurial activities to advance the inclusion agenda in Pakistan.

Suggested Citation

  • Atika Ahmad Kemal, 2019. "Mobile banking in the government-to-person payment sector for financial inclusion in Pakistan," Information Technology for Development, Taylor & Francis Journals, vol. 25(3), pages 475-502, July.
    • Handle: RePEc:taf:titdxx:v:25:y:2019:i:3:p:475-502
    DOI: 10.1080/02681102.2017.1422105
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    Cited by:

    1. Olayinka David-West & Oluwasola Oni & Folajimi Ashiru, 2022. "Diffusion of Innovations: Mobile Money Utility and Financial Inclusion in Nigeria. Insights from Agents and Unbanked Poor End Users," Information Systems Frontiers, Springer, vol. 24(6), pages 1753-1773, December.
    2. Nadire Cavus & Yakubu Bala Mohammed & Mohammed Bulama & Muhammad Lamir Isah, 2023. "Examining User Verification Schemes, Safety and Secrecy Issues Affecting M-Banking: Systematic Literature Review," SAGE Open, , vol. 13(1), pages 21582440231, January.
    3. Kamal Abubker Abrahim Sleiman & Wang Jin & Lan Juanli & Hong Zhen Lei & Jingyi Cheng & Yuanxin Ouyang & Wenge Rong, 2022. "The Factors of Continuance Intention to Use Mobile Payments in Sudan," SAGE Open, , vol. 12(3), pages 21582440221, August.
    4. Sahar Afshan & Arshian Sharif & Abdelmohsen A. Nassani & Muhammad M. Q. Abro & Rubeena Batool & Khalid Zaman, 2021. "The role of information and communication technology (internet penetration) on Asian stock market efficiency: Evidence from quantile‐on‐quantile cointegration and causality approach," International Journal of Finance & Economics, John Wiley & Sons, Ltd., vol. 26(2), pages 2307-2324, April.

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