IDEAS home Printed from https://ideas.repec.org/a/taf/titdxx/v23y2017i3p507-525.html
   My bibliography  Save this article

Enhancing client citizenship behavior in enterprise system service of China: the role of enterprise system benefits and guanxi

Author

Listed:
  • Yuting Wang
  • Hefu Liu
  • Zhao Cai

Abstract

The implementation of enterprise systems (ES) is an IT-enabled collaboration between vendors and clients. This collaboration contributes to the economy of developing countries by offering high added value with low resource consumption. Researchers and practitioners in the ES service industry believe that the citizenship behavior of clients is critical to the success of such a collaboration. However, despite this recognition, current knowledge on how to improve the citizenship behavior of clients through the benefits provided by ES remains unclear. The present study uses social exchange theory in proposing a model for examining the effects of ES benefits (i.e. ES task efficiency and ES coordination improvement) on client citizenship behavior in China through guanxi (i.e. renqing and ganqing). The data collected from 112 client firms of a focal ES vendor support most of the hypotheses. ES task efficiency and ES coordination improvement positively affect renqing, which in turn influences client citizenship behavior. ES coordination improvement positively influences ganqing and sequentially client citizenship behavior. Implications and suggestions for future research are provided.

Suggested Citation

  • Yuting Wang & Hefu Liu & Zhao Cai, 2017. "Enhancing client citizenship behavior in enterprise system service of China: the role of enterprise system benefits and guanxi," Information Technology for Development, Taylor & Francis Journals, vol. 23(3), pages 507-525, July.
    • Handle: RePEc:taf:titdxx:v:23:y:2017:i:3:p:507-525
    DOI: 10.1080/02681102.2017.1315358
    as

    Download full text from publisher

    File URL: http://hdl.handle.net/10.1080/02681102.2017.1315358
    Download Restriction: Access to full text is restricted to subscribers.
    File URL: https://libkey.io/10.1080/02681102.2017.1315358?utm_source=ideas
    LibKey link: if access is restricted and if your library uses this service, LibKey will redirect you to where you can use your library subscription to access this item
    ---><---

    As the access to this document is restricted, you may want to search for a different version of it.

    More about this item

    Statistics

    Access and download statistics

    Corrections

    All material on this site has been provided by the respective publishers and authors. You can help correct errors and omissions. When requesting a correction, please mention this item's handle: RePEc:taf:titdxx:v:23:y:2017:i:3:p:507-525. See general information about how to correct material in RePEc.

    If you have authored this item and are not yet registered with RePEc, we encourage you to do it here. This allows to link your profile to this item. It also allows you to accept potential citations to this item that we are uncertain about.

    We have no bibliographic references for this item. You can help adding them by using this form .

    If you know of missing items citing this one, you can help us creating those links by adding the relevant references in the same way as above, for each refering item. If you are a registered author of this item, you may also want to check the "citations" tab in your RePEc Author Service profile, as there may be some citations waiting for confirmation.

    For technical questions regarding this item, or to correct its authors, title, abstract, bibliographic or download information, contact: Chris Longhurst (email available below). General contact details of provider: http://www.tandfonline.com/titd20 .

    Please note that corrections may take a couple of weeks to filter through the various RePEc services.

    IDEAS is a RePEc service. RePEc uses bibliographic data supplied by the respective publishers.