The effects of technostressors on work and non-work outcomes in hybrid work

While employees use information and communication technology (ICT) to support hybrid work, such ICT can result in technostressors. Drawing upon the challenge-hindrance stressor framework, we conceptualise availability and efficient communication as the challenge technostressors, and interruption as the hindrance technostressor. We then develop a theoretical model based on conservation of resources theory to assess their effects on behavioural and psychological outcomes in both work and non-work domains. Survey data were collected from 437 Chinese employees who engaged in hybrid work. The results show that availability and efficient communication enhance perceived location/schedule flexibility, while interruption reduces perceived schedule flexibility. Furthermore, while perceived location flexibly only increased work performance, perceived schedule flexibility increased work/non-work performance and reduced work/non-work exhaustion. Lastly, significant differences were found between those under high and those under low hybrid work. Our study contributes to the literature by clarifying the antecedents and outcomes of location/schedule flexibility in the context of hybrid work. Our study provides important practical suggestions related to the management of hybrid work.