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Users in crisis response and recovery: catharsis and social learning among social media users during and after a natural disaster

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  • Sigi Goode

Abstract

Prior research has shown the personal catharsis benefits of social media use as an outlet for emotional and cognitive problem solving, especially during a natural disaster. However, the mechanism for this problem-solving process has not been identified in prior literature. Using a theoretical lens derived from prior social psychology literature, we advance two theoretical explanations of catharsis, with competing outcomes. One explanation holds that catharsis arises from resolving personal problems with others. A second explanation holds that catharsis arises from disclosing feelings to others. Using data from 183 Twitter users, we test these two theories in two time periods: during a natural disaster, in the response period, and after the natural disaster, during the recovery period. We find significant differences in catharsis response between the two periods.

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  • Sigi Goode, 2023. "Users in crisis response and recovery: catharsis and social learning among social media users during and after a natural disaster," Behaviour and Information Technology, Taylor & Francis Journals, vol. 42(1), pages 108-123, January.
    • Handle: RePEc:taf:tbitxx:v:42:y:2023:i:1:p:108-123
    DOI: 10.1080/0144929X.2021.2016968
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