IDEAS home Printed from https://ideas.repec.org/a/taf/tbitxx/v40y2021i15p1643-1670.html
   My bibliography  Save this article

Inattentive, imprudent and inapt: discovering inadequacies of ICT during life-changing events through the lens of non-users

Author

Listed:
  • Mauro Cherubini
  • Luca Reut
  • James Tyler
  • Martin Ortlieb

Abstract

Life-changing events (or LCEs) can alter a person's status quo and threaten well-being. Previous research investigated distinct LCEs, where participants already used technology routinely. This paper reports the results of two field studies through which we compared supports people refer to when experiencing different LCEs. Together with users of technology, our sampling included participants who specifically did not refer to online services and tools to seek help during their LCE. We found that popular services people refer to are inattentive to the needs of people experiencing an LCE as they do not allow forms of progressive engagement and disclosure within the service. We also found that popular services are imprudent as their design might expose users experiencing an LCE to more sources of stress. Finally, we found that these services are inapt to support these users as they do not provide direct forms of interactions with experts.

Suggested Citation

  • Mauro Cherubini & Luca Reut & James Tyler & Martin Ortlieb, 2021. "Inattentive, imprudent and inapt: discovering inadequacies of ICT during life-changing events through the lens of non-users," Behaviour and Information Technology, Taylor & Francis Journals, vol. 40(15), pages 1643-1670, November.
    • Handle: RePEc:taf:tbitxx:v:40:y:2021:i:15:p:1643-1670
    DOI: 10.1080/0144929X.2020.1772879
    as

    Download full text from publisher

    File URL: http://hdl.handle.net/10.1080/0144929X.2020.1772879
    Download Restriction: Access to full text is restricted to subscribers.
    File URL: https://libkey.io/10.1080/0144929X.2020.1772879?utm_source=ideas
    LibKey link: if access is restricted and if your library uses this service, LibKey will redirect you to where you can use your library subscription to access this item
    ---><---

    As the access to this document is restricted, you may want to search for a different version of it.

    More about this item

    Statistics

    Access and download statistics

    Corrections

    All material on this site has been provided by the respective publishers and authors. You can help correct errors and omissions. When requesting a correction, please mention this item's handle: RePEc:taf:tbitxx:v:40:y:2021:i:15:p:1643-1670. See general information about how to correct material in RePEc.

    If you have authored this item and are not yet registered with RePEc, we encourage you to do it here. This allows to link your profile to this item. It also allows you to accept potential citations to this item that we are uncertain about.

    We have no bibliographic references for this item. You can help adding them by using this form .

    If you know of missing items citing this one, you can help us creating those links by adding the relevant references in the same way as above, for each refering item. If you are a registered author of this item, you may also want to check the "citations" tab in your RePEc Author Service profile, as there may be some citations waiting for confirmation.

    For technical questions regarding this item, or to correct its authors, title, abstract, bibliographic or download information, contact: Chris Longhurst (email available below). General contact details of provider: http://www.tandfonline.com/tbit .

    Please note that corrections may take a couple of weeks to filter through the various RePEc services.

    IDEAS is a RePEc service. RePEc uses bibliographic data supplied by the respective publishers.