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Lessons Learned about Performance Measurement

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  • Patria de Lancer Julnes

Abstract

Using the Procrustean bed metaphor, the author argues that there are two problems embedded in the lessons learned about performance measurement — a lack of fit between organizational needs and prescribed solution, and the dysfunction that results when imposing such solutions. These problems are examined in three stages: 1) learning from the history of the field; 2) learning from recent experience; and 3) learning new lessons. The goal of this analysis is to contribute to a more complete knowledge foundation that can allow us to develop more effective strategies to promote performance measurement utilization in public organizations.

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  • Patria de Lancer Julnes, 1999. "Lessons Learned about Performance Measurement," International Review of Public Administration, Taylor & Francis Journals, vol. 4(2), pages 45-55, December.
    • Handle: RePEc:taf:rrpaxx:v:4:y:1999:i:2:p:45-55
    DOI: 10.1080/12294659.1999.10804932
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