IDEAS home Printed from https://ideas.repec.org/a/taf/reroxx/v36y2023i2p2137822.html
   My bibliography  Save this article

Bibliometric analysis of the customer experience literature

Author

Listed:
  • Javier Gallardo-Garcia
  • Esther Pagán-Castaño
  • Javier Sánchez-Garcia
  • María Guijarro-García

Abstract

This article provides an extensive review and analysis of the customer experience (CX) literature. This growing, highly topical research area draws on contributions from multiple disciplines, including marketing, philosophy, management and psychology. The present analysis was performed using 1,358 articles published between 1996 and 2021 and indexed in the Web of Science (WoS) database. These articles were analysed using bibliometric methods. The analysis provides insights into the volume of publications, most cited articles and authors, most prolific institutions and countries, and keywords in CX research. The findings provide an up-to-date picture of CX as an academic concept. They also help identify new lines of research on CX and other associated concepts.

Suggested Citation

  • Javier Gallardo-Garcia & Esther Pagán-Castaño & Javier Sánchez-Garcia & María Guijarro-García, 2023. "Bibliometric analysis of the customer experience literature," Economic Research-Ekonomska Istraživanja, Taylor & Francis Journals, vol. 36(2), pages 2137822-213, July.
    • Handle: RePEc:taf:reroxx:v:36:y:2023:i:2:p:2137822
    DOI: 10.1080/1331677X.2022.2137822
    as

    Download full text from publisher

    File URL: http://hdl.handle.net/10.1080/1331677X.2022.2137822
    Download Restriction: Access to full text is restricted to subscribers.
    File URL: https://libkey.io/10.1080/1331677X.2022.2137822?utm_source=ideas
    LibKey link: if access is restricted and if your library uses this service, LibKey will redirect you to where you can use your library subscription to access this item
    ---><---

    As the access to this document is restricted, you may want to search for a different version of it.

    More about this item

    Statistics

    Access and download statistics

    Corrections

    All material on this site has been provided by the respective publishers and authors. You can help correct errors and omissions. When requesting a correction, please mention this item's handle: RePEc:taf:reroxx:v:36:y:2023:i:2:p:2137822. See general information about how to correct material in RePEc.

    If you have authored this item and are not yet registered with RePEc, we encourage you to do it here. This allows to link your profile to this item. It also allows you to accept potential citations to this item that we are uncertain about.

    We have no bibliographic references for this item. You can help adding them by using this form .

    If you know of missing items citing this one, you can help us creating those links by adding the relevant references in the same way as above, for each refering item. If you are a registered author of this item, you may also want to check the "citations" tab in your RePEc Author Service profile, as there may be some citations waiting for confirmation.

    For technical questions regarding this item, or to correct its authors, title, abstract, bibliographic or download information, contact: Chris Longhurst (email available below). General contact details of provider: http://www.tandfonline.com/rero .

    Please note that corrections may take a couple of weeks to filter through the various RePEc services.

    IDEAS is a RePEc service. RePEc uses bibliographic data supplied by the respective publishers.