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A new approach on the quality evaluation of tourist services

Author

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  • Gina Ionela Butnaru
  • Amanda Miller
  • Valentin Nita
  • Mirela Stefanica

Abstract

This paper emphasises how the quality of tourist services can be evaluated. The first part presents the best known models developed by specialists for service quality evaluation, then the authors created their own model. According to this model, a global quality evaluation indicator of tourist services was proposed, based on certain aspects of quality aimed by both the provider and the customer/consumer of tourist services. The calculus of this indicator was exemplified in the case of a Romanian tourist area, Vatra Dornei.

Suggested Citation

  • Gina Ionela Butnaru & Amanda Miller & Valentin Nita & Mirela Stefanica, 2018. "A new approach on the quality evaluation of tourist services," Economic Research-Ekonomska Istraživanja, Taylor & Francis Journals, vol. 31(1), pages 1418-1436, January.
    • Handle: RePEc:taf:reroxx:v:31:y:2018:i:1:p:1418-1436
    DOI: 10.1080/1331677X.2018.1477611
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