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The role of fit on emotive strategy and its outcomes: an analysis of street-level bureaucrats

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  • Hyun Jung Lee

Abstract

While the relations of Person-Organization (P-O) fit and Person-Job (P-J) fit with its influences on organisations have been widely examined, there are few studies focusing on these fit theories and emotive strategy and the impact on turnover intention in a sample of street-level bureaucrats. This study incorporates person-organisation fit and person-job fit simultaneously and examines the relationship with surface acting and deep acting, and turnover intention in the Korean government sector. The findings reveal that person-organisation fit emerges as the sole influence on surface acting and deep acting; person-organisation fit is negatively associated with surface acting and positively with deep acting. By contrast with our expectation, person-job fit does not affect surface acting and deep acting. In addition, engaging surface acting causes turnover intention and yet, deep acting reduces turnover intention. These findings may have several theoretical and practical implications.

Suggested Citation

  • Hyun Jung Lee, 2026. "The role of fit on emotive strategy and its outcomes: an analysis of street-level bureaucrats," Asia Pacific Journal of Public Administration, Taylor & Francis Journals, vol. 48(1), pages 40-58, January.
    • Handle: RePEc:taf:rapaxx:v:48:y:2026:i:1:p:40-58
    DOI: 10.1080/23276665.2025.2598473
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