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Burnout in the Australian public service during COVID-19: A job demands and resources theory perspective

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  • Assel Mussagulova

Abstract

In the wake of the COVID-19 pandemic, the quest for the best ways to manage high job demands and the resultant burnout is especially salient. This article draws on the theory of job demands-resources to explore a moderation model of how job demands affect the likelihood of burnout at different levels of using job resources adopted during COVID-19. Using data from the Australian Public Service Employee Census (n = 88,503) in 2020 we find that workload and emotionally demanding work predict burnout. Furthermore, job resources – team adaptability and supervisor support can act as a buffer against the adverse effects of emotionally demanding work on employees. These findings shed light on how to effectively utilise job resources to manage job demands in critical situations.

Suggested Citation

  • Assel Mussagulova, 2025. "Burnout in the Australian public service during COVID-19: A job demands and resources theory perspective," Asia Pacific Journal of Public Administration, Taylor & Francis Journals, vol. 47(4), pages 395-414, October.
    • Handle: RePEc:taf:rapaxx:v:47:y:2025:i:4:p:395-414
    DOI: 10.1080/23276665.2025.2455958
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