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Empowering first-line managers as change leaders towards co-creation culture: the role of facilitated sensemaking

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  • Inga Narbutaité Aflaki
  • Magnus Lindh

Abstract

Implementing methodical co-creation as a new norm or social innovation in disability services takes more than regulatory policy steering or just delegating the change leadership mandate to first-line managers (FLMs). First, motivating and empowering FLMs requires sensemaking that is grounded in asset-based and sense-of-coherence approaches that both recognize and disturb their situated service narrative. Facilitated collective dialogues that are based on deep listening and salutogenic approach may help promote change towards the co-creative service culture. Second, pathological narratives that weaken FLMs’ motivation and perceived abilities may be gradually transformed to instead empower them for change leadership.

Suggested Citation

  • Inga Narbutaité Aflaki & Magnus Lindh, 2023. "Empowering first-line managers as change leaders towards co-creation culture: the role of facilitated sensemaking," Public Money & Management, Taylor & Francis Journals, vol. 43(5), pages 502-511, July.
    • Handle: RePEc:taf:pubmmg:v:43:y:2023:i:5:p:502-511
    DOI: 10.1080/09540962.2021.2007636
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