IDEAS home Printed from https://ideas.repec.org/a/taf/pubmmg/v43y2023i5p405-414.html
   My bibliography  Save this article

The emotional burdens of public service: rules, trust, and emotional labour in emergency medical services

Author

Listed:
  • Alexander C. Henderson
  • Erin L. Borry

Abstract

Street-level emergency medical services (EMS) providers are charged with assisting others in potentially life-threatening incidents while suppressing emotions that would betray the seriousness of the situation. This paper poses a central question about their work: in what ways do aspects of organizational life, like rules and trust, influence the experience of emotional labour? Red tape is shown to increase ‘false face’ emotional labour, while consistent rule administration, supervisor support, and trust decreases false face in the form of hiding emotions.

Suggested Citation

  • Alexander C. Henderson & Erin L. Borry, 2023. "The emotional burdens of public service: rules, trust, and emotional labour in emergency medical services," Public Money & Management, Taylor & Francis Journals, vol. 43(5), pages 405-414, July.
    • Handle: RePEc:taf:pubmmg:v:43:y:2023:i:5:p:405-414
    DOI: 10.1080/09540962.2020.1831180
    as

    Download full text from publisher

    File URL: http://hdl.handle.net/10.1080/09540962.2020.1831180
    Download Restriction: Access to full text is restricted to subscribers.
    File URL: https://libkey.io/10.1080/09540962.2020.1831180?utm_source=ideas
    LibKey link: if access is restricted and if your library uses this service, LibKey will redirect you to where you can use your library subscription to access this item
    ---><---

    As the access to this document is restricted, you may want to search for a different version of it.

    More about this item

    Statistics

    Access and download statistics

    Corrections

    All material on this site has been provided by the respective publishers and authors. You can help correct errors and omissions. When requesting a correction, please mention this item's handle: RePEc:taf:pubmmg:v:43:y:2023:i:5:p:405-414. See general information about how to correct material in RePEc.

    If you have authored this item and are not yet registered with RePEc, we encourage you to do it here. This allows to link your profile to this item. It also allows you to accept potential citations to this item that we are uncertain about.

    We have no bibliographic references for this item. You can help adding them by using this form .

    If you know of missing items citing this one, you can help us creating those links by adding the relevant references in the same way as above, for each refering item. If you are a registered author of this item, you may also want to check the "citations" tab in your RePEc Author Service profile, as there may be some citations waiting for confirmation.

    For technical questions regarding this item, or to correct its authors, title, abstract, bibliographic or download information, contact: Chris Longhurst (email available below). General contact details of provider: http://www.tandfonline.com/RPMM20 .

    Please note that corrections may take a couple of weeks to filter through the various RePEc services.

    IDEAS is a RePEc service. RePEc uses bibliographic data supplied by the respective publishers.