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The Modernization and Improvement of Government and Public Services: Public Participation and Citizen-Centred Local Government: Lessons from the Best Value and Better Government for Older People Pilot Programmes

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  • Steve Martin
  • Annette Boaz

Abstract

This article examines the contribution that public participation can make to the development of ‘citizen-centred government’. It draws upon the evidence of two major initiatives established by central and local government to develop and test out new approaches to service delivery (the Best Value and the Better Government for Older People pilot programmes). Evaluation of these two sets of pilots suggests that the notion of ‘citizen-centred government’ and the forms of participation that are required to achieve it are liable to a range of different interpretations. In particular there is an important distinction between approaches which seek to promote community planning and user-focused services, and those that envisage a much more active role for local people in designing and delivering local services.

Suggested Citation

  • Steve Martin & Annette Boaz, 2000. "The Modernization and Improvement of Government and Public Services: Public Participation and Citizen-Centred Local Government: Lessons from the Best Value and Better Government for Older People Pilot," Public Money & Management, Taylor & Francis Journals, vol. 20(2), pages 47-54, April.
  • Handle: RePEc:taf:pubmmg:v:20:y:2000:i:2:p:47-54
    DOI: 10.1111/1467-9302.00211
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    Citations

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    Cited by:

    1. Ana Yetano & Sonia Royo & Basisilo Acerete, 2009. "What is driving the increasing presence of citizen participation initiatives?," Documentos de Trabajo dt2009-02, Facultad de Ciencias Económicas y Empresariales, Universidad de Zaragoza.
    2. Paul Foley & Steve Martin, 2000. "Perceptions of Community Led Regeneration: Community and Central Government Viewpoints," Regional Studies, Taylor & Francis Journals, vol. 34(8), pages 783-787.
    3. Ana Yetano & Sonia Royo & Basilio Acerete, 2010. "What is Driving the Increasing Presence of Citizen Participation Initiatives?," Environment and Planning C, , vol. 28(5), pages 783-802, October.
    4. Simone Abram & Richard Cowell, 2004. "Dilemmas of Implementation: ‘Integration’ and ‘Participation’ in Norwegian and Scottish Local Government," Environment and Planning C, , vol. 22(5), pages 701-719, October.
    5. Gareth Enticott & Richard M. Walker, 2008. "Sustainability, performance and organizational strategy: an empirical analysis of public organizations," Business Strategy and the Environment, Wiley Blackwell, vol. 17(2), pages 79-92, February.
    6. Karen Bickerstaff & Gordon Walker, 2005. "Shared Visions, Unholy Alliances: Power, Governance and Deliberative Processes in Local Transport Planning," Urban Studies, Urban Studies Journal Limited, vol. 42(12), pages 2123-2144, November.
    7. Jeanette Moore & Justin Keen, 2007. "Accounting for Joined-Up Government: The Case of Intermediate Care," Public Money & Management, Taylor & Francis Journals, vol. 27(1), pages 61-68, February.
    8. Emanuele Padovani & David Young & Alexander Heichlinger, 2018. "Implementing Local Government Strategies: A Framework for Action," International Journal of Business and Management, Canadian Center of Science and Education, vol. 13(4), pages 1-73, March.

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