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The Modernization and Improvement of Government and Public Services: Creativity, Leadership and Change

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  • Michael Bichard

Abstract

The Department for Education and Employment's (DfEE) Permanent Secretary asks what needs to be done to deliver better public services. What are the priorities for modernization and how can these be achieved? He explains that the civil service has often under-valued management, skimped on management development, left project managers inadequately trained and recognized, and failed to reward effective service delivery. Improving delivery therefore requires a major cultural shift. He discusses four key issues: creativity, leadership, delivery, and community ownership.

Suggested Citation

  • Michael Bichard, 2000. "The Modernization and Improvement of Government and Public Services: Creativity, Leadership and Change," Public Money & Management, Taylor & Francis Journals, vol. 20(2), pages 41-46, April.
    • Handle: RePEc:taf:pubmmg:v:20:y:2000:i:2:p:41-46
    DOI: 10.1111/1467-9302.00210
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