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The relationship between TQM and project performance: Empirical evidence from Malaysian construction industry

Author

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  • Cherng-Yee Jong
  • Adriel K. S. Sim
  • Tek Yew Lew

Abstract

Many studies have suggested the adaptation and implementation of Total Quality Management (TQM) is likely to improve an organization’s performance. A considerable amount of literature has examined the relationship between TQM and other elements like business performance, organizational performance, and marketing performance in different industries. However, little is known of the influence of TQM in project performance in the context of Malaysian construction organizations. The objective of the study is to examine the relationship between TQM and project performance in Malaysian construction organizations. Data were collected from member list of companies from the Construction Industry Development Board (CIDB) Malaysia. A total of 161 valid responses has been returned for data analysis. The findings revealed that TQM practices were partially correlated with project performance of Malaysian construction organizations. Specifically, operation focus and workforce focus were perceived as dominant TQM practices on project performance. This study contributes to the knowledge on TQM and project performance by providing empirical evidence on their ability to improve Malaysian construction industry. Besides, this study provides further insight for industrial practitioners to understand the roles of TQM and its ability in enhancing project performance.

Suggested Citation

  • Cherng-Yee Jong & Adriel K. S. Sim & Tek Yew Lew, 2019. "The relationship between TQM and project performance: Empirical evidence from Malaysian construction industry," Cogent Business & Management, Taylor & Francis Journals, vol. 6(1), pages 1568655-156, January.
    • Handle: RePEc:taf:oabmxx:v:6:y:2019:i:1:p:1568655
    DOI: 10.1080/23311975.2019.1568655
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    Cited by:

    1. Syed Asim Shah & Muhammad Ali Asif & Muhammad Haroon Shoukat & Sema Polatci & Shafique Ur Rehman, 2022. "Quality Management Practices and Inter-Organizational Project Performance: Moderating Effects of Inter-Organizational Communication, Relationship, and Process Conflicts in Healthcare," SAGE Open, , vol. 12(3), pages 21582440221, July.
    2. Nourhan Ah. Saad & Sara Elgazzar & Sonja Mlaker Kac, 2022. "Investigating the Impact of Resilience, Responsiveness, and Quality on Customer Loyalty of MSMEs: Empirical Evidence," Sustainability, MDPI, vol. 14(9), pages 1-20, April.
    3. Kashif Ali & Satirenjit Kaur Johl & Amgad Muneer & Ayed Alwadain & Rao Faizan Ali, 2022. "Soft and Hard Total Quality Management Practices Promote Industry 4.0 Readiness: A SEM-Neural Network Approach," Sustainability, MDPI, vol. 14(19), pages 1-23, September.
    4. Kasimu Ssenyange, 2023. "The Impact of Leadership Styles on Government Construction Project Success: A Structural Equation Modelling Approach," International Journal of Finance, Insurance and Risk Management, International Journal of Finance, Insurance and Risk Management, vol. 13(3), pages 50-75.
    5. Khurram Rehmani & Yasir Ahmad & Afshan Naseem & Tasweer Hussain Syed, 2020. "Do they really coexist? An empirical analysis of a conjoint implementation of Quality Management System and High Performance Work System on organizational effectiveness," PLOS ONE, Public Library of Science, vol. 15(3), pages 1-20, March.
    6. Philipp Kunz, 2021. "The Effects of Total Quality Management Practices on Firm’s Performance," European Research Studies Journal, European Research Studies Journal, vol. 0(2), pages 662-678.

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