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Explore the relationship between human resource management practices and the consequences for emotional labor of insurance agents in the Jordanian insurance industry

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  • Asaad Ahmad abdelqader Alsakarneh
  • Shen Chao Hong
  • Bilal Mohammad Eneizan
  • Kamel A. AL-kharabsheh

Abstract

The aim of this paper is to explore the relationship between human resource management practices and the consequences for the emotional labor of insurance agents in the Jordanian insurance industry. Many work positions require employees to demonstrate enthusiastic responses to customers, partners, or directors; however, these required responses occasionally or frequently negate the actual sentiments of employees. Enthusiastic work responses may be required, particularly in administration occupations, where association with other individuals is a substantial part of the job. The sample population for this review comprised 28 insurance agencies in Jordan. Data were collected by questionnaire; the final number of usable survey forms was 193, with a response rate of 64.3%. Results show that the popularity levels of controlling enthusiastic responses are identified with a few undesired mental results, for example, push and compassion fatigue. This finding suggests plans for work positions and highlights the significance of applying appropriate procedures in hiring and training employees.

Suggested Citation

  • Asaad Ahmad abdelqader Alsakarneh & Shen Chao Hong & Bilal Mohammad Eneizan & Kamel A. AL-kharabsheh, 2018. "Explore the relationship between human resource management practices and the consequences for emotional labor of insurance agents in the Jordanian insurance industry," Cogent Business & Management, Taylor & Francis Journals, vol. 5(1), pages 1445407-144, January.
    • Handle: RePEc:taf:oabmxx:v:5:y:2018:i:1:p:1445407
    DOI: 10.1080/23311975.2018.1445407
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    Cited by:

    1. Wissam Hassan Ahmed Zinni, 2019. "The Role of External Audit Reports in Achieving Comprehensive Development Indicators," International Journal of Academic Research in Accounting, Finance and Management Sciences, Human Resource Management Academic Research Society, International Journal of Academic Research in Accounting, Finance and Management Sciences, vol. 9(2), pages 23-36, April.
    2. Ali Hassan Haraj* & Mohammed Hameed, 2019. "Impact of Strategic Planning on Human Resources Management Practices: An Empirical Study of Iraq," The Journal of Social Sciences Research, Academic Research Publishing Group, vol. 5(3), pages 626-633, 03-2019.
    3. Mohammed Hameed* & Ali Hassan Haraj & Anas Salman Alabboodi, 2018. "Impact of Tangible and Intangible Rewards on Organizational Effectiveness: A Mediating Role of Organizational Citizenship Behaviour," The Journal of Social Sciences Research, Academic Research Publishing Group, pages 849-856:5.
    4. Hadi Al-Abrrow & Jaber Ali & Alhamzah Alnoor, 2022. "Multilevel Influence of Routine Redesigning, Legitimacy and Functional Affordance on Sustainability Accounting: Mediating Role of Organizational Sense-making," Global Business Review, International Management Institute, vol. 23(2), pages 287-312, April.
    5. repec:arp:tjssrr:2019:p:1151-1158 is not listed on IDEAS

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