Legal technology acceptance in Vietnam’s courts

Courts are high-stakes institutions, where the influence of the use of legal technology (legaltech) may not be confined to the individuals utilizing the tools. The existing evidence is insufficient for predicting the approval of legaltech in court proceedings. We aimed to provide empirical support for utilizing the technology acceptance model by recognizing individuals’ perceptions of legaltech in court proceedings. Furthermore, we suggest possible distinctions in these perceptions between those with and without court experience, in the legal field versus others, men versus women, and younger versus older individuals. This study’s main purpose is to offer important insights into the determinants that impact the acceptability of legal technology within the Vietnamese court system. The findings were examined by applying the partial least squares structural equation modelling technique. Based on the results, the acceptance of technology in court proceedings is mostly influenced by views on its utility. Furthermore, trust is crucial and is influenced by perceived risk and expertise. It is recommended that policymakers and court administrators prioritize the enhancement of these aspects to promote the acceptance and utilization of legal technology in Vietnam’s courts, leading to more efficient and impactful judicial procedures.