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The Role of Wikipedia on Corporate E-Reputation: Evidence from French Companies

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  • Insaf Khelladi
  • Amelie Boutinot

Abstract

This study complements previous research on e-reputation by exploring how social media influence corporate e-reputation by extending the circle of stakeholders who can influence, even indirectly, a company’s e-reputation. We also suggest a new way of measuring corporate e-reputation and its determinants. We quantitatively analyze the effect of Wikipedia and its key features on the corporate e-reputation of companies that are listed on the French stock market SBF 120®. Our results show that Wikipedia has an impact on corporate e-reputation across several dimensions, including the articles’ quality and reputation, the latter resulting from a combination of the authors’ rigor and diversity, and the immediacy of information provision.

Suggested Citation

  • Insaf Khelladi & Amelie Boutinot, 2017. "The Role of Wikipedia on Corporate E-Reputation: Evidence from French Companies," International Studies of Management & Organization, Taylor & Francis Journals, vol. 47(1), pages 23-41, January.
    • Handle: RePEc:taf:mimoxx:v:47:y:2017:i:1:p:23-41
    DOI: 10.1080/00208825.2017.1241087
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