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Does ISO 9000 series certification matter for the financial performance of ports? Some preliminary findings from Europe

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  • Angelos Pantouvakis
  • Athanassios Dimas

Abstract

This article investigates the role of ISO 9000 certification on the financial performance of the port authorities. The financial and scale efficiency of 18 European port authorities, some certified and some not, have been reviewed and results derived using data envelopment analysis. The inputs and outputs used in the analysis were selected following the literature and after employing regression analysis on the whole data set and the results reveal that ISO certified ports are more efficient financially than their non-certified competitors. By further using the efficiency slacks from the frontier, an indicative estimation of the magnitude of this inefficiency has been also calculated. The method followed may provide the impetus for a research agenda aiming explicitly on the exact contribution of certification on the financial ‘below the line’ results of the companies.

Suggested Citation

  • Angelos Pantouvakis & Athanassios Dimas, 2010. "Does ISO 9000 series certification matter for the financial performance of ports? Some preliminary findings from Europe," Maritime Policy & Management, Taylor & Francis Journals, vol. 37(5), pages 505-522, May.
    • Handle: RePEc:taf:marpmg:v:37:y:2010:i:5:p:505-522
    DOI: 10.1080/03088839.2010.503714
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    Cited by:

    1. Angelos Pantouvakis & Maria Karakasnaki, 2016. "An empirical assessment of ISM Code effectiveness on performance: the role of ISO certification," Maritime Policy & Management, Taylor & Francis Journals, vol. 43(7), pages 874-886, October.
    2. Wenming Shi & Kevin X. Li, 2017. "Themes and tools of maritime transport research during 2000-2014," Maritime Policy & Management, Taylor & Francis Journals, vol. 44(2), pages 151-169, February.
    3. Carlos Cândido & Luis M.S. Coelho & Ruben Peixinho, 2016. "The Financial Impact of a Withdrawn ISO 9001 Certificate," CEFAGE-UE Working Papers 2016_01, University of Evora, CEFAGE-UE (Portugal).

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