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Citizen’s Charter for Improved Public Service Delivery and Accountability: The Experience of Land Administration at the Local Government in Bangladesh

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  • Hare Krisna Kundo

Abstract

Improved public service delivery and accountability have increasingly turned out to be important issues in public sector management. In Bangladesh, there has been noteworthy progress, including the introduction of citizen’s charter since 2008. This article explores the contribution of citizen’s charter in improving public service delivery and accountability at the local government land administration, adopting a qualitative longitudinal study. Analysis of the findings reveals that most of the service recipients are ignorant about the charter even after 8 years of its introduction. The charters are mainly producer dominated and their grand rhetorics are far away to achieve in reality.

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  • Hare Krisna Kundo, 2018. "Citizen’s Charter for Improved Public Service Delivery and Accountability: The Experience of Land Administration at the Local Government in Bangladesh," International Journal of Public Administration, Taylor & Francis Journals, vol. 41(3), pages 226-237, February.
    • Handle: RePEc:taf:lpadxx:v:41:y:2018:i:3:p:226-237
    DOI: 10.1080/01900692.2016.1262872
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    Cited by:

    1. Sad Dian Utomo & Irfan Ridwan Maksum & Teguh Kurniawan, 2023. "The Institutional Dynamics of Sub-District in Indonesia," Technium Social Sciences Journal, Technium Science, vol. 43(1), pages 1-36, May.

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