IDEAS home Printed from https://ideas.repec.org/a/taf/lpadxx/v39y2016i2p122-134.html
   My bibliography  Save this article

Quality Management in Public-Sector Organizations: Evidence from Six EU Countries

Author

Listed:
  • Jan Wynen
  • Koen Verhoest
  • Sara Demuzere

Abstract

Although there is considerable evidence for the hypothesis that an efficient use of management techniques is the key to a good public service delivery, a lot of studies come to the conclusion that there is only partial, reluctant implementation or even a general lack of the use of such techniques by public managers. This paper examines the determinants for the use of quality management techniques in public sector organizations from six EU countries. It turns out that especially more organizational autonomy and result control appear to be of importance while, surprisingly, the combination of these variables leads to negative results.

Suggested Citation

  • Jan Wynen & Koen Verhoest & Sara Demuzere, 2016. "Quality Management in Public-Sector Organizations: Evidence from Six EU Countries," International Journal of Public Administration, Taylor & Francis Journals, vol. 39(2), pages 122-134, January.
  • Handle: RePEc:taf:lpadxx:v:39:y:2016:i:2:p:122-134
    DOI: 10.1080/01900692.2014.1003268
    as

    Download full text from publisher

    File URL: http://hdl.handle.net/10.1080/01900692.2014.1003268
    Download Restriction: Access to full text is restricted to subscribers.

    File URL: https://libkey.io/10.1080/01900692.2014.1003268?utm_source=ideas
    LibKey link: if access is restricted and if your library uses this service, LibKey will redirect you to where you can use your library subscription to access this item
    ---><---

    As the access to this document is restricted, you may want to search for a different version of it.

    More about this item

    Statistics

    Access and download statistics

    Corrections

    All material on this site has been provided by the respective publishers and authors. You can help correct errors and omissions. When requesting a correction, please mention this item's handle: RePEc:taf:lpadxx:v:39:y:2016:i:2:p:122-134. See general information about how to correct material in RePEc.

    If you have authored this item and are not yet registered with RePEc, we encourage you to do it here. This allows to link your profile to this item. It also allows you to accept potential citations to this item that we are uncertain about.

    We have no bibliographic references for this item. You can help adding them by using this form .

    If you know of missing items citing this one, you can help us creating those links by adding the relevant references in the same way as above, for each refering item. If you are a registered author of this item, you may also want to check the "citations" tab in your RePEc Author Service profile, as there may be some citations waiting for confirmation.

    For technical questions regarding this item, or to correct its authors, title, abstract, bibliographic or download information, contact: Chris Longhurst (email available below). General contact details of provider: http://www.tandfonline.com/lpad .

    Please note that corrections may take a couple of weeks to filter through the various RePEc services.

    IDEAS is a RePEc service. RePEc uses bibliographic data supplied by the respective publishers.