New genres and obsolete expertise in the new textiles economy

This paper examines the role of distinctions between genres in conflicts over expertise in an American textile mill. Riverway is a struggling 150-year-old New England textile mill where members of a diverse workforce focus on producing high quality fabric in a context that demands daily adaptive expertise. Based on fieldwork from 2015–19, we examine how Riverway workers interacted with documentation systems at the mill. They engaged with managers and coworkers around new forms of technology and shifting valuations about skill and expertise, and, in the process, made sense of their roles as workers in a declining industry where their skills and forms of expertise were nearly obsolete. Through analysis of conflicts in the mill, we examine how members of the mill's community of practice made sense of a changing genre ecology of tools for communicating, recording information, communicating asynchronously, and asserting expertise. We show how technologies for making fabric and communicating about fabric production became symbols of valuations tangentially linked to production. These technologies became lightning rods for debates about expertise, skill, and knowledge, and for everyday distinctions that workers and managers made about the value of their work during a time of economic change marked by mill closures.