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External Linkages, R&D and Innovation Performance in US Business Services

Author

Listed:
  • James Love
  • Mica Ariana Mansury

Abstract

This paper examines the innovation performance of 206 US business services firms. Results suggest that external linkages, particularly with customers, suppliers and strategic alliances, significantly enhance innovation performance in terms of the introduction of new services. A highly qualified workforce increases the probability of service and organizational innovation, and increases the extent of a firm's innovation, but unqualified employees also play an important role. Contrasting with some earlier research on services, the presence of formal and informal R&D significantly increases the extent of new-to-market and new-to-firm innovation.

Suggested Citation

  • James Love & Mica Ariana Mansury, 2007. "External Linkages, R&D and Innovation Performance in US Business Services," Industry and Innovation, Taylor & Francis Journals, vol. 14(5), pages 477-496.
  • Handle: RePEc:taf:indinn:v:14:y:2007:i:5:p:477-496
    DOI: 10.1080/13662710701711380
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    Citations

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    Cited by:

    1. Love, James H. & Ganotakis, Panagiotis, 2013. "Learning by exporting: Lessons from high-technology SMEs," International Business Review, Elsevier, vol. 22(1), pages 1-17.
    2. Apanasovich, Natalja & Alcalde Heras, Henar & Parrilli, Mario Davide, 2016. "The impact of business innovation modes on SME innovation performance in post-Soviet transition economies: The case of Belarus," Technovation, Elsevier, vol. 57, pages 30-40.
    3. Justin Doran & Geraldine Ryan, 2014. "Eco-Innovation – does additional engagement lead to additional rewards?," International Journal of Social Economics, Emerald Group Publishing, vol. 41(11), pages 1110-1130, November.
    4. Caroline Mothe & Uyen T. Nguyen-Thi & Phu Nguyen-Van, 2015. "Assessing complementarity in organizational innovations for technological innovation: the role of knowledge management practices," Applied Economics, Taylor & Francis Journals, vol. 47(29), pages 3040-3058, June.
    5. Caroline Mothe & Uyen T. Nguyen-Thi & Phu Nguyen-Van, 2014. "Are organizational innovation practices complements or substitutes for technological innovation performance?," Working Papers of BETA 2014-12, Bureau d'Economie Théorique et Appliquée, UDS, Strasbourg.
    6. Mina, Andrea & Bascavusoglu-Moreau, Elif & Hughes, Alan, 2014. "Open service innovation and the firm's search for external knowledge," Research Policy, Elsevier, vol. 43(5), pages 853-866.
    7. Roper, Stephen & Arvanitis, Spyros, 2012. "From knowledge to added value: A comparative, panel-data analysis of the innovation value chain in Irish and Swiss manufacturing firms," Research Policy, Elsevier, vol. 41(6), pages 1093-1106.
    8. repec:eee:respol:v:46:y:2017:i:7:p:1312-1326 is not listed on IDEAS
    9. Christian Le Bas & Caroline Mothe & Thuc Uyen Nguyen-Thi, 2015. "The differentiated impacts of organizational innovation practices on technological innovation persistence," Post-Print halshs-01497289, HAL.
    10. repec:ipg:wpaper:2014-488 is not listed on IDEAS
    11. repec:eee:tefoso:v:120:y:2017:i:c:p:252-260 is not listed on IDEAS
    12. MOTHE Caroline & NGUYEN Thi Thuc Uyen, 2011. "Do firms rely on sources of information for organizational innovation?," LISER Working Paper Series 2011-39, LISER.
    13. J Doran & G Ryan, 2016. "The effectiveness of R&D and external interaction for innovation: Insights from quantile regression," Economic Issues Journal Articles, Economic Issues, vol. 21(1), pages 47-65, March.
    14. Roper, Stephen & Micheli, Pietro & Love, James H. & Vahter, Priit, 2016. "The roles and effectiveness of design in new product development: A study of Irish manufacturers," Research Policy, Elsevier, vol. 45(1), pages 319-329.

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