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Reputational losses and operational risk in banking


  • Franco Fiordelisi
  • Maria-Gaia Soana
  • Paola Schwizer


Reputation is a key asset for any company whose affairs, like those of banks, are based on trust. Despite its importance, the number of studies dealing with reputational risk in the financial industry is still limited. We estimate the reputational impact of announced operational losses for a large sample of banks (both commercial and investment) in Europe and the USA between 1994 and 2008. By conducting an event study, we show that substantial reputational losses occur following announcements of 'pure' operational losses. We provide evidence that 'fraud' is the event type that generates the greatest reputational damage. 'Trading and sales' and 'payment and settlement' are the two business lines determining considerable reputational losses. We also found that losses are higher in Europe than in North America.

Suggested Citation

  • Franco Fiordelisi & Maria-Gaia Soana & Paola Schwizer, 2014. "Reputational losses and operational risk in banking," The European Journal of Finance, Taylor & Francis Journals, vol. 20(2), pages 105-124, February.
  • Handle: RePEc:taf:eurjfi:v:20:y:2014:i:2:p:105-124
    DOI: 10.1080/1351847X.2012.684218

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    Blog mentions

    As found by, the blog aggregator for Economics research:
    1. Operational Risk and Financial Stability
      by Steve Cecchetti and Kim Schoenholtz in Money, Banking and Financial Markets on 2017-09-18 16:56:01


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    Cited by:

    1. Fontanari, Andrea & Cirillo, Pasquale & Oosterlee, Cornelis W., 2018. "From Concentration Profiles to Concentration Maps. New tools for the study of loss distributions," Insurance: Mathematics and Economics, Elsevier, vol. 78(C), pages 13-29.
    2. Heidinger, Dinah & Gatzert, Nadine, 2018. "Awareness, determinants and value of reputation risk management: Empirical evidence from the banking and insurance industry," Journal of Banking & Finance, Elsevier, vol. 91(C), pages 106-118.
    3. Bedendo, Mascia & Cathcart, Lara & El-Jahel, Lina, 2018. "Reputational shocks and the information content of credit ratings," Journal of Financial Stability, Elsevier, vol. 34(C), pages 44-60.
    4. Verena K. Dutt & Christopher A. Ludwig & Katharina Nicolay & Heiko Vay & Johannes Voget, 2019. "Increasing tax transparency: investor reactions to the country-by-country reporting requirement for EU financial institutions," International Tax and Public Finance, Springer;International Institute of Public Finance, vol. 26(6), pages 1259-1290, December.
    5. Laure de Batz, 2018. "Financial Impact of Regulatory Sanctions on French Listed Companies," Working Papers IES 2018/10, Charles University Prague, Faculty of Social Sciences, Institute of Economic Studies, revised Apr 2018.
    6. Lu Wei & Jianping Li & Xiaoqian Zhu, 2018. "Operational Loss Data Collection: A Literature Review," Annals of Data Science, Springer, vol. 5(3), pages 313-337, September.
    7. Barakat, Ahmed & Ashby, Simon & Fenn, Paul, 2018. "The reputational effects of analysts' stock recommendations and credit ratings: Evidence from operational risk announcements in the financial industry," International Review of Financial Analysis, Elsevier, vol. 55(C), pages 1-22.
    8. Laure Batz, 2020. "Financial impact of regulatory sanctions on listed companies," European Journal of Law and Economics, Springer, vol. 49(2), pages 301-337, April.
    9. Chanhoo Song & Seung Hun Han, 2017. "Stock Market Reaction to Corporate Crime: Evidence from South Korea," Journal of Business Ethics, Springer, vol. 143(2), pages 323-351, June.
    10. Eckert, Christian & Gatzert, Nadine, 2017. "Modeling operational risk incorporating reputation risk: An integrated analysis for financial firms," Insurance: Mathematics and Economics, Elsevier, vol. 72(C), pages 122-137.
    11. Barakat, Ahmed & Ashby, Simon & Fenn, Paul & Bryce, Cormac, 2019. "Operational risk and reputation in financial institutions: Does media tone make a difference?," Journal of Banking & Finance, Elsevier, vol. 98(C), pages 1-24.
    12. Nadine Gatzert & Joan T. Schmit & Andreas Kolb, 2016. "Assessing the Risks of Insuring Reputation Risk," Journal of Risk & Insurance, The American Risk and Insurance Association, vol. 83(3), pages 641-679, September.

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