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The culture of complaint in construction: affirmative reflections on its role and function

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  • Alexander Styhre

Abstract

Anecdotal evidence and literature searches suggest that the construction industry is generally portrayed in negative terms; it is conservative, risk-reluctant, unable to produce innovation, and so forth. This 'culture of complaint' occasionally surfacing in talks and writing is examined as what is in essence ideological, that is, rather than being a marginal gesture of little social and cultural significance, complaining is serving as a functional mechanism enabling, inter alia, a sense of community, the warding off of criticism, and to cope with perceived uncertainties. The commonplace dismissal of the construction industry is thus worthy of more systematic scholarly attention.

Suggested Citation

  • Alexander Styhre, 2010. "The culture of complaint in construction: affirmative reflections on its role and function," Construction Management and Economics, Taylor & Francis Journals, vol. 28(7), pages 797-803.
  • Handle: RePEc:taf:conmgt:v:28:y:2010:i:7:p:797-803 DOI: 10.1080/01446191003789457
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    References listed on IDEAS

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    Keywords

    Complaint; organization culture; ideology;

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