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The Digital Divide in Citizen-Initiated Government Contacts: A GIS Approach

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  • Sara Cavallo
  • Joann Lynch
  • Peter Scull

Abstract

As the role of information and communications technologies (ICTs) grows, governments have seen the Geoweb and Web 2.0 as an opportunity to increase citizen involvement through e-government which provides citizens with the ability to record and share information. 311 services represent citizens' most direct contact with local governments in the form of volunteered geographic information (VGI) empowering citizens with the means of solving community issues. Past studies have examined VGI and e-government use finding patterns of a digital divide with survey data; yet, further research which allows for the visualization of these patterns using citizen-generated data is needed to understand the link between users and the content they create. This paper seeks to explore the relationship between sociodemographic status and 311 service request frequency in three cities within the United States using geographic information systems (GIS) and regression analysis. Results suggest the potential existence of a digital divide and that the demographic profile of a city plays a role in participation in e-government.

Suggested Citation

  • Sara Cavallo & Joann Lynch & Peter Scull, 2014. "The Digital Divide in Citizen-Initiated Government Contacts: A GIS Approach," Journal of Urban Technology, Taylor & Francis Journals, vol. 21(4), pages 77-93, October.
    • Handle: RePEc:taf:cjutxx:v:21:y:2014:i:4:p:77-93
    DOI: 10.1080/10630732.2014.942167
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    Cited by:

    1. Qing Lu & Peter A. Johnson, 2016. "Characterizing New Channels of Communication: A Case Study of Municipal 311 Requests in Edmonton, Canada," Urban Planning, Cogitatio Press, vol. 1(2), pages 18-31.
    2. Glaeser, Edward & Kourtit, Karima & Nijkamp, Peter, 2021. "New urban challenges: Shared spaces in smart places – Overview and positioning," Land Use Policy, Elsevier, vol. 111(C).
    3. Joshua K. Dubrow & Irina Tomescu‐Dubrow & Olga Lavrinenko, 2022. "Contacting a public official: Concept and measurement in cross‐national surveys, 1960s–2010s," Social Science Quarterly, Southwestern Social Science Association, vol. 103(4), pages 810-819, July.

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