IDEAS home Printed from
   My bibliography  Save this article

The Digital Divide in Citizen-Initiated Government Contacts: A GIS Approach


  • Sara Cavallo
  • Joann Lynch
  • Peter Scull


As the role of information and communications technologies (ICTs) grows, governments have seen the Geoweb and Web 2.0 as an opportunity to increase citizen involvement through e-government which provides citizens with the ability to record and share information. 311 services represent citizens' most direct contact with local governments in the form of volunteered geographic information (VGI) empowering citizens with the means of solving community issues. Past studies have examined VGI and e-government use finding patterns of a digital divide with survey data; yet, further research which allows for the visualization of these patterns using citizen-generated data is needed to understand the link between users and the content they create. This paper seeks to explore the relationship between sociodemographic status and 311 service request frequency in three cities within the United States using geographic information systems (GIS) and regression analysis. Results suggest the potential existence of a digital divide and that the demographic profile of a city plays a role in participation in e-government.

Suggested Citation

  • Sara Cavallo & Joann Lynch & Peter Scull, 2014. "The Digital Divide in Citizen-Initiated Government Contacts: A GIS Approach," Journal of Urban Technology, Taylor & Francis Journals, vol. 21(4), pages 77-93, October.
  • Handle: RePEc:taf:cjutxx:v:21:y:2014:i:4:p:77-93
    DOI: 10.1080/10630732.2014.942167

    Download full text from publisher

    File URL:
    Download Restriction: Access to full text is restricted to subscribers.

    As the access to this document is restricted, you may want to search for a different version of it.


    Citations are extracted by the CitEc Project, subscribe to its RSS feed for this item.

    Cited by:

    1. Qing Lu & Peter A. Johnson, 2016. "Characterizing New Channels of Communication: A Case Study of Municipal 311 Requests in Edmonton, Canada," Urban Planning, Cogitatio Press, vol. 1(2), pages 18-31.

    More about this item


    Access and download statistics


    All material on this site has been provided by the respective publishers and authors. You can help correct errors and omissions. When requesting a correction, please mention this item's handle: RePEc:taf:cjutxx:v:21:y:2014:i:4:p:77-93. See general information about how to correct material in RePEc.

    For technical questions regarding this item, or to correct its authors, title, abstract, bibliographic or download information, contact: (Chris Longhurst). General contact details of provider: .

    If you have authored this item and are not yet registered with RePEc, we encourage you to do it here. This allows to link your profile to this item. It also allows you to accept potential citations to this item that we are uncertain about.

    We have no references for this item. You can help adding them by using this form .

    If you know of missing items citing this one, you can help us creating those links by adding the relevant references in the same way as above, for each refering item. If you are a registered author of this item, you may also want to check the "citations" tab in your RePEc Author Service profile, as there may be some citations waiting for confirmation.

    Please note that corrections may take a couple of weeks to filter through the various RePEc services.

    IDEAS is a RePEc service hosted by the Research Division of the Federal Reserve Bank of St. Louis . RePEc uses bibliographic data supplied by the respective publishers.