IDEAS home Printed from https://ideas.repec.org/a/taf/bushst/v63y2021i7p1175-1196.html
   My bibliography  Save this article

Organizational change in the hospitality industry: The change drivers in a longitudinal analysis

Author

Listed:
  • Davide Bagnaresi
  • Francesco Maria Barbini
  • Patrizia Battilani

Abstract

The aim of this contribution is to develop an understanding of the trajectories and drivers of organizational change in small and medium hospitality enterprises from the 1920s to the 2010s, focusing on an Italian seaside destination that experienced an enduring success: Rimini. By conducting oral history fieldwork and integrating this with documentary evidence, we reconstructed the organizational models adopted by 42 entrepreneurs, which can be captured by 4 prevailing organizational ideal types: Managerial, Informal, Customized, and Bureaucratic. The findings explain the historical evolution of organizational models in SMEs by focusing on the different role played in each period by specific change drivers, such as generational shift, customer behaviour and competition, between tourist destinations. In addition, they allow an understanding of the process through which the resilience of old organizational models creates a context of functional redundancy, which strengthens the competitiveness of the tourist destination.

Suggested Citation

  • Davide Bagnaresi & Francesco Maria Barbini & Patrizia Battilani, 2021. "Organizational change in the hospitality industry: The change drivers in a longitudinal analysis," Business History, Taylor & Francis Journals, vol. 63(7), pages 1175-1196, September.
  • Handle: RePEc:taf:bushst:v:63:y:2021:i:7:p:1175-1196
    DOI: 10.1080/00076791.2019.1676230
    as

    Download full text from publisher

    File URL: http://hdl.handle.net/10.1080/00076791.2019.1676230
    Download Restriction: Access to full text is restricted to subscribers.

    File URL: https://libkey.io/10.1080/00076791.2019.1676230?utm_source=ideas
    LibKey link: if access is restricted and if your library uses this service, LibKey will redirect you to where you can use your library subscription to access this item
    ---><---

    As the access to this document is restricted, you may want to search for a different version of it.

    More about this item

    Statistics

    Access and download statistics

    Corrections

    All material on this site has been provided by the respective publishers and authors. You can help correct errors and omissions. When requesting a correction, please mention this item's handle: RePEc:taf:bushst:v:63:y:2021:i:7:p:1175-1196. See general information about how to correct material in RePEc.

    If you have authored this item and are not yet registered with RePEc, we encourage you to do it here. This allows to link your profile to this item. It also allows you to accept potential citations to this item that we are uncertain about.

    We have no bibliographic references for this item. You can help adding them by using this form .

    If you know of missing items citing this one, you can help us creating those links by adding the relevant references in the same way as above, for each refering item. If you are a registered author of this item, you may also want to check the "citations" tab in your RePEc Author Service profile, as there may be some citations waiting for confirmation.

    For technical questions regarding this item, or to correct its authors, title, abstract, bibliographic or download information, contact: Chris Longhurst (email available below). General contact details of provider: http://www.tandfonline.com/FBSH20 .

    Please note that corrections may take a couple of weeks to filter through the various RePEc services.

    IDEAS is a RePEc service. RePEc uses bibliographic data supplied by the respective publishers.