IDEAS home Printed from https://ideas.repec.org/a/ssi/jouird/v7y2025i4p189-202.html

Exploring the challenges and complexities of E-government operationalisation in Lesotho

Author

Listed:
  • Alouis Chilunjika

    (University of Johannesburg, South Africa)

Abstract

The Fourth Industrial Revolution (4IR) has transformed the way institutions and individuals interact and work in various settings. Technological innovations through e-government have paved the way for more accountable, transparent, effective, and efficient governance and service delivery in the Lesotho public sector. This study examines the challenges and complexities of operationalising e-government in Lesotho, utilising qualitative research methods to analyse the barriers and opportunities associated with its implementation. This study employed a systematic scoping review approach guided by the PRISMA 2020 framework. A comprehensive search was conducted across academic databases (Scopus, Web of Science, Google Scholar, and JSTOR), institutional repositories, and policy databases (World Bank, UNDP, and OECD reports). Additionally, government websites and grey literature (including laws, policy documents, and consultancy reports) were included to capture practice-based evidence. The study established that while Lesotho has made progress in digitising some public services, systemic inefficiencies, funding constraints, and weak regulatory frameworks, among others, hinder full-scale operationalisation. Ultimately, the study underscores the need for multi-stakeholder collaboration, capacity-building initiatives, and adaptive policy reforms to realise the transformative potential of e-government in improving public service delivery and governance transparency.

Suggested Citation

  • Alouis Chilunjika, 2025. "Exploring the challenges and complexities of E-government operationalisation in Lesotho," Insights into Regional Development, VsI Entrepreneurship and Sustainability Center, vol. 7(4), pages 189-202, December.
    • Handle: RePEc:ssi:jouird:v:7:y:2025:i:4:p:189-202
    DOI: 10.70132/m6293726784
    as

    Download full text from publisher

    File URL: https://jssidoi.org/ird/uploads/articles/28/Chilunjika_Exploring_the_challenges_and_complexities_of_Egovernment_operationalisation_in_Lesotho.pdf
    Download Restriction: no
    File URL: https://jssidoi.org/ird/article/229
    Download Restriction: no
    File URL: https://libkey.io/10.70132/m6293726784?utm_source=ideas
    LibKey link: if access is restricted and if your library uses this service, LibKey will redirect you to where you can use your library subscription to access this item
    ---><---

    References listed on IDEAS

    as
    1. John Mamokhere, 2025. "Service delivery conundrums in South African municipalities," Insights into Regional Development, VsI Entrepreneurship and Sustainability Center, vol. 7(2), pages 30-42, June.
    Full references (including those not matched with items on IDEAS)

    Most related items

    These are the items that most often cite the same works as this one and are cited by the same works as this one.

      More about this item

      Keywords

      ;
      ;
      ;
      ;
      ;
      ;

      JEL classification:

      • O33 - Economic Development, Innovation, Technological Change, and Growth - - Innovation; Research and Development; Technological Change; Intellectual Property Rights - - - Technological Change: Choices and Consequences; Diffusion Processes
      • O55 - Economic Development, Innovation, Technological Change, and Growth - - Economywide Country Studies - - - Africa
      • L86 - Industrial Organization - - Industry Studies: Services - - - Information and Internet Services; Computer Software

      Statistics

      Access and download statistics

      Corrections

      All material on this site has been provided by the respective publishers and authors. You can help correct errors and omissions. When requesting a correction, please mention this item's handle: RePEc:ssi:jouird:v:7:y:2025:i:4:p:189-202. See general information about how to correct material in RePEc.

      If you have authored this item and are not yet registered with RePEc, we encourage you to do it here. This allows to link your profile to this item. It also allows you to accept potential citations to this item that we are uncertain about.

      If CitEc recognized a bibliographic reference but did not link an item in RePEc to it, you can help with this form .

      If you know of missing items citing this one, you can help us creating those links by adding the relevant references in the same way as above, for each refering item. If you are a registered author of this item, you may also want to check the "citations" tab in your RePEc Author Service profile, as there may be some citations waiting for confirmation.

      For technical questions regarding this item, or to correct its authors, title, abstract, bibliographic or download information, contact: Manuela Tvaronaviciene (email available below). General contact details of provider: .

      Please note that corrections may take a couple of weeks to filter through the various RePEc services.

      IDEAS is a RePEc service. RePEc uses bibliographic data supplied by the respective publishers.