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Analysis of Satisfaction Factor for Development Recommendation Tourism Web System

Author

Listed:
  • Suroso Sfenrianto

    (Management Information System Bina Nusantara University)

  • Abba GIRSANG

    (Information Technology Bina Nusantara University)

  • Fikri RUMAN

    (Management Information System Bina Nusantara University)

Abstract

Indoensia travel as one tourism web which is managed Indonesia government should give a satisfaction for users to provide useful information and travel referenced in Indonesia However many users have expressed dissatisfaction such as system has not provided sightseeing recommendations in accordance with the wishes and needs of users Therefore this paper aims to conduct the gap analysis based on some dimensions in Indonesia travel Analyzed is performed between user expectation and the existing web system to obtain the gap point ISO 9126 which is issued by the International Organization for Standardization ISO and International Electrotechnical Commission IEC is used for standard to obtain the gap point The gap point on functionality usability and efficiency dimension are used to measure the gap This significant gap obtained is used to develop the recommendation system in order to enhance the satisfaction user

Suggested Citation

  • Suroso Sfenrianto & Abba GIRSANG & Fikri RUMAN, 2016. "Analysis of Satisfaction Factor for Development Recommendation Tourism Web System," Journal of Advanced Research in Management, ASERS Publishing, vol. 7(1), pages 156-163.
    • Handle: RePEc:srs:jemt00:v:7:y:2016:i:1:p:156-163
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