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Book review


  • Michael Burton
  • Tony Coxon
  • Yorick Wilks
  • Martin Bulmer
  • Paul Atkinson


No abstract is available for this item.

Suggested Citation

  • Michael Burton & Tony Coxon & Yorick Wilks & Martin Bulmer & Paul Atkinson, 1980. "Book review," Quality & Quantity: International Journal of Methodology, Springer, vol. 14(4), pages 593-602, August.
  • Handle: RePEc:spr:qualqt:v:14:y:1980:i:4:p:593-602
    DOI: 10.1007/BF00184721

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    References listed on IDEAS

    1. Ofer Zwikael & Shlomo Globerson, 2007. "Quality Management: A Key Process in the Service Industries," The Service Industries Journal, Taylor & Francis Journals, vol. 27(8), pages 1007-1020, December.
    2. Bayazit, Ozden & Karpak, Birsen, 2007. "An analytical network process-based framework for successful total quality management (TQM): An assessment of Turkish manufacturing industry readiness," International Journal of Production Economics, Elsevier, vol. 105(1), pages 79-96, January.
    3. Yang, Ching-Chow & Chen, Shun-Hsing & Shiau, Jiun-Yan, 2007. "A DFX and concurrent engineering model for the establishment of a new department in a university," International Journal of Production Economics, Elsevier, vol. 107(1), pages 179-189, May.
    4. Helena Alves & Mário Raposo, 2007. "Student Satisfaction Index in Portuguese Public Higher Education," The Service Industries Journal, Taylor & Francis Journals, vol. 27(6), pages 795-808, September.
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