IDEAS home Printed from https://ideas.repec.org/a/spr/infosf/v27y2025i2d10.1007_s10796-023-10467-6.html
   My bibliography  Save this article

Different IT Projects, but the same Conflicts. Action Research During IT Deployment

Author

Listed:
  • Peter Saba

    (Léonard de Vinci Pôle Universitaire, Research Center)

  • Régis Meissonier

    (IAE, MRM, Reliance en Complexité, Université de Montpellier)

  • Antoine Harfouche

    (Université Paris Nanterre)

Abstract

Information System (IS) research has overlooked user conflicts in teams among simultaneous or successive Information Technology (IT) projects, leaving a gap in comprehending the potential contagion processes leading to project failure. While IS literature has separately developed theories on conflicts and conflict contagion, we conceptualize a whole theoretic system we call "IT Conflict Contagion" (IT-CC). This theory is used as a driver for a 2-year action research project conducted at a French management consulting firm during the second attempt of its Business Intelligence (BI) tool baptized “PMT.” While most MIS methods tend to manage conflicts within the boundaries of an IT project, we emphasize the need for a comprehensive understanding of past IT implementations and their impact on subsequent projects despite the different aims, designs, and functionalities of these IT systems. This research calls for IS researchers and practitioners to adopt a holistic conflict management perspective, considering the IT portfolio and the interplay between various IT systems to ensure successful IT implementation.

Suggested Citation

  • Peter Saba & Régis Meissonier & Antoine Harfouche, 2025. "Different IT Projects, but the same Conflicts. Action Research During IT Deployment," Information Systems Frontiers, Springer, vol. 27(2), pages 683-709, April.
    • Handle: RePEc:spr:infosf:v:27:y:2025:i:2:d:10.1007_s10796-023-10467-6
    DOI: 10.1007/s10796-023-10467-6
    as

    Download full text from publisher

    File URL: http://link.springer.com/10.1007/s10796-023-10467-6
    File Function: Abstract
    Download Restriction: Access to the full text of the articles in this series is restricted.
    File URL: https://libkey.io/10.1007/s10796-023-10467-6?utm_source=ideas
    LibKey link: if access is restricted and if your library uses this service, LibKey will redirect you to where you can use your library subscription to access this item
    ---><---

    As the access to this document is restricted, you may want to search for a different version of it.

    References listed on IDEAS

    as
    1. Wanda J. Orlikowski & Jack J. Baroudi, 1991. "Studying Information Technology in Organizations: Research Approaches and Assumptions," Information Systems Research, INFORMS, vol. 2(1), pages 1-28, March.
    2. Viswanath Venkatesh, 2000. "Determinants of Perceived Ease of Use: Integrating Control, Intrinsic Motivation, and Emotion into the Technology Acceptance Model," Information Systems Research, INFORMS, vol. 11(4), pages 342-365, December.
    3. Fred D. Davis & Richard P. Bagozzi & Paul R. Warshaw, 1989. "User Acceptance of Computer Technology: A Comparison of Two Theoretical Models," Management Science, INFORMS, vol. 35(8), pages 982-1003, August.
    4. Eric T K Lim & Shan Ling Pan & Chee Wee Tan, 2005. "Managing user acceptance towards enterprise resource planning (ERP) systems – understanding the dissonance between user expectations and managerial policies," European Journal of Information Systems, Taylor & Francis Journals, vol. 14(2), pages 135-149, June.
    5. Arun Vishwanath, 2015. "Diffusion of deception in social media: Social contagion effects and its antecedents," Information Systems Frontiers, Springer, vol. 17(6), pages 1353-1367, December.
    6. Kalle Lyytinen & Lars Mathiassen & Janne Ropponen, 1998. "Attention Shaping and Software Risk—A Categorical Analysis of Four Classical Risk Management Approaches," Information Systems Research, INFORMS, vol. 9(3), pages 233-255, September.
    7. Marie-José Avenier & Catherine Thomas, 2015. "Finding one’s way around various methodological guidelines for doing rigorous case studies: a comparison of four epistemological frameworks," Post-Print halshs-01183114, HAL.
    8. Jaeki Song & Yong Jin Kim, 2006. "Social influence process in the acceptance of a virtual community service," Information Systems Frontiers, Springer, vol. 8(3), pages 241-252, July.
    9. Florence Allard-Poesi & Véronique Perret, 2005. "Rôles et conflits de rôles du responsable projet," Revue française de gestion, Lavoisier, vol. 154(1), pages 193-209.
    10. H Akkermans & K van Helden, 2002. "Vicious and virtuous cycles in ERP implementation: a case study of interrelations between critical success factors," European Journal of Information Systems, Taylor & Francis Journals, vol. 11(1), pages 35-46, March.
    11. Florence Allard-Poesi & Véronique Perret, 2005. "Concevoir, Permettre, Faire-Faire : Rôles Et Conflits De Rôles Du Responsable De Projet," Post-Print halshs-00536288, HAL.
    12. Régis Meissonier & Emmanuel Houzé, 2010. "Toward an ‘IT Conflict-Resistance Theory’: action research during IT pre-implementation," European Journal of Information Systems, Taylor & Francis Journals, vol. 19(5), pages 540-561, October.
    13. Mario Saba & Peter Bou Saba & Antoine Harfouche, 2018. "Hidden facets of IT projects are revealed only after deployment," Post-Print hal-04263515, HAL.
    14. Marie-José Avenier & Catherine Thomas, 2015. "Finding one's way around various methodological guidelines for doing rigorous case studies: A comparison of four epistemological frameworks [Se frayer un chemin parmi les différentes recommandation," Post-Print halshs-01491454, HAL.
    Full references (including those not matched with items on IDEAS)

    Most related items

    These are the items that most often cite the same works as this one and are cited by the same works as this one.
    1. Ashraf Hilal & Concepción Varela-Neira, 2022. "Understanding Consumer Adoption of Mobile Banking: Extending the UTAUT2 Model with Proactive Personality," Sustainability, MDPI, vol. 14(22), pages 1-23, November.
    2. Mäntymäki, Matti & Salo, Jari, 2013. "Purchasing behavior in social virtual worlds: An examination of Habbo Hotel," International Journal of Information Management, Elsevier, vol. 33(2), pages 282-290.
    3. Bilgihan, Anil & Barreda, Albert & Okumus, Fevzi & Nusair, Khaldoon, 2016. "Consumer perception of knowledge-sharing in travel-related Online Social Networks," Tourism Management, Elsevier, vol. 52(C), pages 287-296.
    4. repec:dgr:rugsom:04f04 is not listed on IDEAS
    5. repec:zna:indecs:v:19:y:2021:i:4:p:420-436 is not listed on IDEAS
    6. Nistor, Cristian, 2013. "A conceptual model for the use of social media in companies," MPRA Paper 44224, University Library of Munich, Germany.
    7. Zhang, Wenqing & Liu, Liangliang, 2022. "Exploring non-users' intention to adopt ride-sharing services: Taking into account increased risks due to the COVID-19 pandemic among other factors," Transportation Research Part A: Policy and Practice, Elsevier, vol. 158(C), pages 180-195.
    8. Kawsar Ahmad & Arifuzzaman Arifuzzaman & Abdullah Al Mamun & Junayed Md Khaled Bin Oalid, 2021. "Impact of consumer’s security, benefits and usefulness towards cashless transaction within Malaysian university student," International Journal of Research in Business and Social Science (2147-4478), Center for the Strategic Studies in Business and Finance, vol. 10(2), pages 238-250, March.
    9. Jeeyeon Jeong & Yaeri Kim & Taewoo Roh, 2021. "Do Consumers Care About Aesthetics and Compatibility? The Intention to Use Wearable Devices in Health Care," SAGE Open, , vol. 11(3), pages 21582440211, August.
    10. Sarv Devaraj & Ming Fan & Rajiv Kohli, 2002. "Antecedents of B2C Channel Satisfaction and Preference: Validating e-Commerce Metrics," Information Systems Research, INFORMS, vol. 13(3), pages 316-333, September.
    11. Han, Sang-Lin & An, Myounga & Han, Jerry J. & Lee, Jiyoung, 2020. "Telepresence, time distortion, and consumer traits of virtual reality shopping," Journal of Business Research, Elsevier, vol. 118(C), pages 311-320.
    12. Al-Qeisi, Kholoud & Dennis, Charles & Alamanos, Eleftherios & Jayawardhena, Chanaka, 2014. "Website design quality and usage behavior: Unified Theory of Acceptance and Use of Technology," Journal of Business Research, Elsevier, vol. 67(11), pages 2282-2290.
    13. Oghuma, Apollos Patricks & Chang, Younghoon & Libaque-Saenz, Christian Fernando & Park, Myeong-Cheol & Rho, Jae Jeung, 2015. "Benefit-confirmation model for post-adoption behavior of mobile instant messaging applications: A comparative analysis of KakaoTalk and Joyn in Korea," Telecommunications Policy, Elsevier, vol. 39(8), pages 658-677.
    14. Shafiqul Islam & Mohammad Fakhrul Islam & Noor-E- Zannat, 2023. "Behavioral Intention to Use Online for Shopping in Bangladesh: A Technology Acceptance Model Analysis," SAGE Open, , vol. 13(3), pages 21582440231, September.
    15. Netsanet Haile & Jörn Altmann, 2016. "Structural analysis of value creation in software service platforms," Electronic Markets, Springer;IIM University of St. Gallen, vol. 26(2), pages 129-142, May.
    16. McLean, Graeme & Osei-Frimpong, Kofi & Al-Nabhani, Khalid & Marriott, Hannah, 2020. "Examining consumer attitudes towards retailers' m-commerce mobile applications – An initial adoption vs. continuous use perspective," Journal of Business Research, Elsevier, vol. 106(C), pages 139-157.
    17. Garaus, Marion & Wolfsteiner, Elisabeth & Wagner, Udo, 2016. "Shoppers' acceptance and perceptions of electronic shelf labels," Journal of Business Research, Elsevier, vol. 69(9), pages 3687-3692.
    18. Ivonne Angelica Castiblanco Jimenez & Laura Cristina Cepeda García & Maria Grazia Violante & Federica Marcolin & Enrico Vezzetti, 2020. "Commonly Used External TAM Variables in e-Learning, Agriculture and Virtual Reality Applications," Future Internet, MDPI, vol. 13(1), pages 1-21, December.
    19. Christian Nitzl & Wynne W. Chin, 2017. "The case of partial least squares (PLS) path modeling in managerial accounting research," Journal of Management Control: Zeitschrift für Planung und Unternehmenssteuerung, Springer, vol. 28(2), pages 137-156, May.
    20. Juan F. Tavera Mesías & Juan C. Sánchez Giraldo & Bernardo Ballesteros Díaz, 2011. "Aceptación del E-Commerce en Colombia: un estudio para la ciudad de Medellín," Revista Facultad de Ciencias Económicas, Universidad Militar Nueva Granada, December.
    21. Zhiqiang Yuan & Jing Liu & Xi Deng & Tianzi Ding & Tommy Tanu Wijaya, 2023. "Facilitating Conditions as the Biggest Factor Influencing Elementary School Teachers’ Usage Behavior of Dynamic Mathematics Software in China," Mathematics, MDPI, vol. 11(6), pages 1-18, March.
    22. Salvador Angosto & Jerónimo García-Fernández & Moisés Grimaldi-Puyana, 2023. "A systematic review of intention to use fitness apps (2020–2023)," Palgrave Communications, Palgrave Macmillan, vol. 10(1), pages 1-11, December.

    Corrections

    All material on this site has been provided by the respective publishers and authors. You can help correct errors and omissions. When requesting a correction, please mention this item's handle: RePEc:spr:infosf:v:27:y:2025:i:2:d:10.1007_s10796-023-10467-6. See general information about how to correct material in RePEc.

    If you have authored this item and are not yet registered with RePEc, we encourage you to do it here. This allows to link your profile to this item. It also allows you to accept potential citations to this item that we are uncertain about.

    If CitEc recognized a bibliographic reference but did not link an item in RePEc to it, you can help with this form .

    If you know of missing items citing this one, you can help us creating those links by adding the relevant references in the same way as above, for each refering item. If you are a registered author of this item, you may also want to check the "citations" tab in your RePEc Author Service profile, as there may be some citations waiting for confirmation.

    For technical questions regarding this item, or to correct its authors, title, abstract, bibliographic or download information, contact: Sonal Shukla or Springer Nature Abstracting and Indexing (email available below). General contact details of provider: http://www.springer.com .

    Please note that corrections may take a couple of weeks to filter through the various RePEc services.

    IDEAS is a RePEc service. RePEc uses bibliographic data supplied by the respective publishers.