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Information technology workforce skills: The software and IT services provider perspective

Author

Listed:
  • Tim Goles

    (Bergheim Enterprises)

  • Stephen Hawk

    (University of Wisconsin-Parkside)

  • Kate M. Kaiser

    (Marquette University)

Abstract

It is now commonplace for an organization to turn to external firms for the provision of IT services and software. As technology advances and the business environment continues to evolve, a key challenge facing IT software and service providers is identifying critical skill sets, both today and in the future. The challenge is compounded as a result of the continuing growth of outsourcing and the increasing demand for technology solutions. This paper explores that challenge through a survey of IT software and service providers. We extend and complement previous studies of non-IT firms by comparing skills sought by non-IT organizations with those of IT services and software providers. Results indicate that, surprisingly, software and services providers place more emphasis on business domain and project management skills than on technical skills. This has implications for the hiring and retention practices of managers, and for academic curriculum and course offerings.

Suggested Citation

  • Tim Goles & Stephen Hawk & Kate M. Kaiser, 2008. "Information technology workforce skills: The software and IT services provider perspective," Information Systems Frontiers, Springer, vol. 10(2), pages 179-194, April.
    • Handle: RePEc:spr:infosf:v:10:y:2008:i:2:d:10.1007_s10796-008-9072-9
    DOI: 10.1007/s10796-008-9072-9
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    Citations

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    Cited by:

    1. Paolo Mariani & Andrea Marletta & Mauro Mussini & Mariangela Zenga, 2021. "Professional Profiles and Job Requirements in Labour Demand: An Analysis of the Italian Information Technology Sector," Social Indicators Research: An International and Interdisciplinary Journal for Quality-of-Life Measurement, Springer, vol. 156(2), pages 651-667, August.
    2. Bayrak, Tuncay, 2018. "Evaluating large-scale IT investment decisions," Technology in Society, Elsevier, vol. 54(C), pages 128-138.
    3. Aymeric Hemon & Barbara Lyonnet & Frantz Rowe & Brian Fitzgerald, 2020. "From Agile to DevOps: Smart Skills and Collaborations," Information Systems Frontiers, Springer, vol. 22(4), pages 927-945, August.
    4. Olivera Marjanovic & Vijaya Murthy, 2022. "The Emerging Liquid IT Workforce: Theorizing Their Personal Competitive Advantage," Information Systems Frontiers, Springer, vol. 24(6), pages 1775-1793, December.
    5. Chulhwan Chris Bang, 2015. "Information systems frontiers: Keyword analysis and classification," Information Systems Frontiers, Springer, vol. 17(1), pages 217-237, February.

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