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Organization of the process of mass claims management in banks (Organizacja procesu zarzadzania wierzytelnosciami masowymi w bankach)

Author

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  • Wojciech Kurylek

    (Wydzial Zarzadzania, Uniwersytet Warszawski)

Abstract

The article presents the recovery of mass-scale consumer receivables, the process that is so crucial as regards banks’ protection against excessive credit risk. Efficient debt collection is extremely important for banks to reduce the share of non-performing loans. It is a long and tedious process requiring specialized knowledge in various fields such as law, economics and finance, statistics, and organization and management. It includes a series of debt collection actions of gradual intensity depending on how long a receivable is overdue. The last element of the debt collection process is the bank’s decision to sell receivables. Unfortunately, there is virtually no academic literature describing in detail the course of mass-scale consumer receivable recovery. This publication should fill a visible gap in the Polish-language literature in this respect.

Suggested Citation

  • Wojciech Kurylek, 2017. "Organization of the process of mass claims management in banks (Organizacja procesu zarzadzania wierzytelnosciami masowymi w bankach)," Research Reports, University of Warsaw, Faculty of Management, vol. 1(23), pages 178-191.
    • Handle: RePEc:sgm:resrep:v:1:i:23:y:2017:p:178-191
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    File URL: http://www.sim.wz.uw.edu.pl/sites/default/files/artykuly/kurylek.pdf
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    More about this item

    Keywords

    collection; collection process; recovery of debt; sales of debt; non performing loans;
    All these keywords.

    JEL classification:

    • E42 - Macroeconomics and Monetary Economics - - Money and Interest Rates - - - Monetary Sytsems; Standards; Regimes; Government and the Monetary System
    • G21 - Financial Economics - - Financial Institutions and Services - - - Banks; Other Depository Institutions; Micro Finance Institutions; Mortgages

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