IDEAS home Printed from https://ideas.repec.org/a/sgm/pzwzuw/v9i33y2011p126-139.html
   My bibliography  Save this article

Objective and subjective measures of health care quality (Obiektywne i subiektywne mierniki jakosci opieki zdrowotnej)

Author

Listed:
  • Jacek Michalak

    (Wydzial Nauk o Zdrowiu, Uniwersytet Medyczny w Lodzi)

Abstract

Measurement of health care quality can be defined as a transformation of data contained in medical documentation into quantifiable indicators (expressed in percentages, time, or degree of satisfaction), which shows to what extent the needs of patients have been met. Given the various types and definitions of health care needs (real, expressed, met, etc.), and the various methods of assessment and management of quality (patient satisfaction, so-called clinical quality, certification, accreditation, quality awards, TQM, etc.), there is a methodological problem: to what extent do quality measures and methods reflect the actual quality of health care? The majority of objective measures refer to epidemiological data and are employed in the process approach to hospital management. On the other hand, subjective measures usually result from the assessment of patient satisfaction and from patient perceptions of health care, or even the entire health care system. This paper analyses the selection of subjective and objective measures used in selected quality assessment methods (ISO-9001:2000, accreditation, Euro Health Consumer Index). The results show that it is necessary to take into consideration the clinical context in interpreting particular indicators, especially if it concerns perceived quality measures—a source of popular stereotypes that are significantly different from the objective picture of health care quality.

Suggested Citation

  • Jacek Michalak, 2011. "Objective and subjective measures of health care quality (Obiektywne i subiektywne mierniki jakosci opieki zdrowotnej)," Problemy Zarzadzania, University of Warsaw, Faculty of Management, vol. 9(33), pages 126-139.
    • Handle: RePEc:sgm:pzwzuw:v:9:i:33:y:2011:p:126-139
    as

    Download full text from publisher

    File URL: http://pz.wz.uw.edu.pl/sites/default/files/artykuly/pz_3_2011_michalak.pdf
    Download Restriction: no
    File URL: http://pz.wz.uw.edu.pl/en
    Download Restriction: no
    ---><---

    More about this item

    Statistics

    Access and download statistics

    Corrections

    All material on this site has been provided by the respective publishers and authors. You can help correct errors and omissions. When requesting a correction, please mention this item's handle: RePEc:sgm:pzwzuw:v:9:i:33:y:2011:p:126-139. See general information about how to correct material in RePEc.

    If you have authored this item and are not yet registered with RePEc, we encourage you to do it here. This allows to link your profile to this item. It also allows you to accept potential citations to this item that we are uncertain about.

    We have no bibliographic references for this item. You can help adding them by using this form .

    If you know of missing items citing this one, you can help us creating those links by adding the relevant references in the same way as above, for each refering item. If you are a registered author of this item, you may also want to check the "citations" tab in your RePEc Author Service profile, as there may be some citations waiting for confirmation.

    For technical questions regarding this item, or to correct its authors, title, abstract, bibliographic or download information, contact: the person in charge (email available below). General contact details of provider: https://edirc.repec.org/data/somuwpl.html .

    Please note that corrections may take a couple of weeks to filter through the various RePEc services.

    IDEAS is a RePEc service. RePEc uses bibliographic data supplied by the respective publishers.