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User-Centered E-Guide Development Process: The Case of the BalticMuseums: Love IT! Project

Author

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  • Jakub Swacha

    (Uniwersytet Szczecinski, Wydzial Nauk Ekonomicznych i Zarzadzania, Instytut Informatyki w Zarzadzaniu)

Abstract

The paper addresses the issue of design and development of mobile apps providing the functionality of interactive multimedia guides (e-guides) for tourist attractions. It proposes a new specification of the e-guide development process, designed within the framework of the BalticMuseums: Love IT! project aimed at designing and implementing e-guide-based tours in a number of diverse tourist attractions of the South Baltic area. Assuming that it is the visitors themselves that can help best in such design and development of e-guides that the final result meets the visitors’ expectations, the proposed process has been based on the user-centered design methodology. The paper describes the basics of the chosen approach, presents the assumptions which affected formulation of the proposed process, and, most of all, defines its stages as well as demonstrates its compliance with the adopted methodological approach.

Suggested Citation

  • Jakub Swacha, 2017. "User-Centered E-Guide Development Process: The Case of the BalticMuseums: Love IT! Project," Problemy Zarzadzania, University of Warsaw, Faculty of Management, vol. 15(71), pages 165-176.
    • Handle: RePEc:sgm:pzwzuw:v:15:i:71:y:2017:p:165-176
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    More about this item

    Keywords

    interactive multimedia guides; e-guide design process; user-centered design;
    All these keywords.

    JEL classification:

    • O31 - Economic Development, Innovation, Technological Change, and Growth - - Innovation; Research and Development; Technological Change; Intellectual Property Rights - - - Innovation and Invention: Processes and Incentives
    • Z32 - Other Special Topics - - Tourism Economics - - - Tourism and Development

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