Improvement and self-assessment in the quality management of the enterprises (Doskonalenie i samoocena w zarzadzaniu jakoscia w przedsiebiorstwie)

This paper presents the theoretical basis for self-assessment of quality management in the wider perspective of improvement. The choice of approach to quality management determines the range of the self-assessment possibilities of the level of maturity with regards to the company quality. The basis for self-reference can be by implementing the principles of excellence according to the EFQM model. The results of the analysis show that, in terms of requirements and normative principles of quality management system (QMS) is not consistent with the principles of the EFQM excellence. Therefore, the level of perfection of normative QMS evaluated according to criteria of the EFQM model may not be the highest (mature). Moreover, the EFQM self-assessment model shows the relationship of comprehensive quality management (TQM), with which it is connected by means of both the principles and elements. Assuming that TQM is not an integral part of the normative QMS, we can say that the TQM self-assessment is more about the improvement than the self-assessment of the normative self-QMS.