IDEAS home Printed from https://ideas.repec.org/a/sgm/pzwzuw/v10i37y2012p229-244.html
   My bibliography  Save this article

Quality standards in tourism based on certification of Tourist Information Offices in Malopolska (Standardy jakosci w turystyce na przykladzie certyfikacji punktow Informacji Turystycznej - pierwsza edycja w Malopolsce)

Author

Listed:
  • Anna Batko

    (Wydzial Zarzadzania i Administracji, Uniwersytet im. Jana Kochanowskiego)

Abstract

This article aims to discuss the problem of quality in regional networks of Tourist Information (it). In particular, it analyses the procedures implemented in order to improve tourist services. The main question concerned the methods of auditing the tourist services in 2009-2010, how and by whom the audit was organized. The whole study follows the scientific guidelines of the Theory of Management. The results are as follows: seventeen establishments applied for the first certification in 2010. The following areas went under scrutiny: qualifications of the customer representatives, the range of services at the tourist information offices, visual appeal, the use of media and the quality of the equipment. The final score for the tourist information ranged from satisfactory to good and the results have been used in order to improve the quality of customer service at the certified offices.

Suggested Citation

  • Anna Batko, 2012. "Quality standards in tourism based on certification of Tourist Information Offices in Malopolska (Standardy jakosci w turystyce na przykladzie certyfikacji punktow Informacji Turystycznej - pierwsza e," Problemy Zarzadzania, University of Warsaw, Faculty of Management, vol. 10(37), pages 229-244.
    • Handle: RePEc:sgm:pzwzuw:v:10:i:37:y:2012:p:229-244
    as

    Download full text from publisher

    File URL: http://pz.wz.uw.edu.pl/sites/default/files/artykuly/problemy_zarzadzania_39_537.pdf
    Download Restriction: no
    File URL: http://pz.wz.uw.edu.pl/en
    Download Restriction: no
    ---><---

    More about this item

    Statistics

    Access and download statistics

    Corrections

    All material on this site has been provided by the respective publishers and authors. You can help correct errors and omissions. When requesting a correction, please mention this item's handle: RePEc:sgm:pzwzuw:v:10:i:37:y:2012:p:229-244. See general information about how to correct material in RePEc.

    If you have authored this item and are not yet registered with RePEc, we encourage you to do it here. This allows to link your profile to this item. It also allows you to accept potential citations to this item that we are uncertain about.

    We have no bibliographic references for this item. You can help adding them by using this form .

    If you know of missing items citing this one, you can help us creating those links by adding the relevant references in the same way as above, for each refering item. If you are a registered author of this item, you may also want to check the "citations" tab in your RePEc Author Service profile, as there may be some citations waiting for confirmation.

    For technical questions regarding this item, or to correct its authors, title, abstract, bibliographic or download information, contact: the person in charge (email available below). General contact details of provider: https://edirc.repec.org/data/somuwpl.html .

    Please note that corrections may take a couple of weeks to filter through the various RePEc services.

    IDEAS is a RePEc service. RePEc uses bibliographic data supplied by the respective publishers.