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Komunikacja elektroniczna między państwem a społeczeństwem. Korespondencja w administracji samorządowej powiatów i gmin

Author

Listed:
  • Tomasz Jeruzalski

    (Uniwersytet Warszawski)

  • Marek Pęczkowski

    (Uniwersytet Warszawski)

Abstract

There are two methods of communication between individuals and public authorities: traditional and electronic mail. The traditional forms are still the dominant model of communication, however the number of people using online services to contact the public authorities increases every year. The article presents trends in the communication with public offices. It discusses the approach used to determine the scale of this phenomenon in the context of the population of particular regions of Poland. The analysis covered both electronic mail sent by citizens and the outbound correspondence from public offices. Comparative analysis covers the county and the municipal level in Poland.

Suggested Citation

  • Tomasz Jeruzalski & Marek Pęczkowski, 2016. "Komunikacja elektroniczna między państwem a społeczeństwem. Korespondencja w administracji samorządowej powiatów i gmin," Collegium of Economic Analysis Annals, Warsaw School of Economics, Collegium of Economic Analysis, issue 40, pages 107-119.
    • Handle: RePEc:sgh:annals:i:40:y:2016:p:107-119
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